National Manager: Operations

6 days ago

Pretoria, South Africa Fidelity Services Group Full time

**National Manager: Operations**

**Fidelity Cash Solutions - CashMaster, Waltloo**

The above position is vacant at Fidelity CashMaster in Waltloo, reporting to the
** Cash Devices Executive**
**.**

The overall purpose of the role is to ensure strong relationships with our CashMaster customer base as well as all our banking partners (client liaison).

Providing a high level of operational support to the CashMaster operations division across the country and ensuring divisional operational standard procures are followed and adhered to. The position also requires the ability to develop and grow the Operations division.

**Minimum Requirements**:

- Matric or equivalent
- Relevant post-matric qualification
- Clear criminal record
- Grade B Security Certificate (PSIRA)
- Minimum of 2 to 5 years’ experience at mid-management level
- Minimum 5 years’ experience within an operations environment
- Understanding of operational and financial processes and procedures
- Good level of competence in MS Office.
- Strong Negotiation and communication skills
- Ability to work under pressure and meet targets and deadlines
- Technical understanding and Strategic Agility

**Key Performance Areas: (not totally inclusive)**

**Managing the national Operations team**
- Leading the Operations teams on operational plans/targets, strategies and goals.
- Setting clear objectives, reviewing performance and supporting team success by proactive problem-solving.
- Monitoring Operations headcount to ensure the optimal resourcing in line with the approved budget and expected productivity levels.
- Creating a team-oriented working environment that fosters growth and accountability.
- Providing guidance, coaching and opportunities to strive for excellence.
- Evaluating performance and productivity.
- Succession and continuity planning.

**Managing Operations**
- Co-ordinating and implementing operations plans and budgets in line with the overall group strategy.
- Ensuring budgeting process, headcount, capital, and operational expenditure is tightly controlled resulting in optimum use of resources and equipment.
- Ensuring that budget is effectively implemented and monitored with adverse trends identified early and corrective action taken.
- Developing and maintaining the organisational charts for Operations to ensure alignment of structures to the business strategy.
- Ensuring all operations are carried on in an appropriate, cost-effective way.
- Developing and implementing operational SLA and SOP (internally & externally).
- Proactively identifying, assessing and managing the risks by having an effective system of controls in place to reduce overall exposure.
- Implement policies and conduct trainings to help reduce overall risk
- Engagement / meetings with Divisional Managers to ensure process flow and divisional growth.
- Generating reports and presentations (internally & externally).
- Effective communication throughout the business and industry.
- Developing and implementation of growth strategies.

**Client Relations**
- Responsible for day-to-day management and resource planning to meet agreed service levels.
- Ensuring continual improvement, corrective action, and customer satisfaction practices.
- Maintaining customer relations by supporting the OPS Regional Managers in developing and enhancing customer and stakeholder relationships.
- Tracking and monitoring performance of all elements of the operations team to drive the achievement of excellent service delivery levels.
- Results orientated with demonstrated performance in keeping and delivering commitments.

**Core Competencies**
- Demonstrates integrity by modelling CashMaster’s values and ethical standards.
- Strong analytical skills.
- Strong business and financial acumen.
- Demonstrated knowledge and ability to display the linkage between inputs and desired business results.
- Leads teams effectively and shows conflict resolution skills.
- Consistently approaches work with energy and a positive, constructive attitude.
- Demonstrates openness to change and ability to manage complexities.
- Objective, open-minded and an ‘Out of the Box Thinker”
- Ability to develop collaborative and harmonious relationships with external partners and clients at a senior level.

**Skills**
- Analytical
- Critical thinking
- Diplomacy
- Leadership and team building
- Change management
- Project management
- Persuasion and influencing
- Judgement and decision making
- Service orientation
- Computer literacy
- Device knowledge within the cash industry

**Concluding Competencies**

In providing a responsive service delivery function, there is pressure to meet tight deadlines and to satisfy customer requirements in an environment with a wide variety of problems and unexpected challenges which requires the skill to priorities. The job requires the incumbent to be able to handle authority expediently, be orientated towards immediate accomplishments and to be a firm decision-maker. Part of th

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