Cluster Store Manager

3 weeks ago

Johannesburg, South Africa CaRRoL BoYeS Full time

Are you a retail superstar looking for a dynamic management role? Look no further Our Mall of Africa and Centurion stores are seeking a results-oriented Manager with a passion for delivering outstanding customer service.

As the Cluster Store Manager, you'll be responsible for leading a team of 5+ employees and managing all aspects of store operations. You will maximize sales, control expenses, and maintain profitability through effective cost management.

**Essential Duties and Responsibilities**:

- **Maximize Sales and Control Expenses**: Ensure efficient sales operations while managing expenses effectively.
- **Stock Control and Inventory Management**: Conduct weekly stock-takes to maintain accurate inventory levels.
- **Complete Store Operational Requirements**: Schedule and assign tasks to employees, ensuring follow-up on work results.
- **Maintain Store Staff**: Recruit, select, orient, and train employees. Provide coaching, counselling, and disciplinary actions as needed.
- **Monitor Employee Performance**: Coach and counsel employees, monitor job results, and provide feedback.
- **Financial Management**: Prepare annual budgets, analyse variances, and initiate corrective actions as needed.
- **Customer Relations**: Establish rapport with potential and existing customers, understanding their requirements.
- **Ensure Merchandise Availability**: Approve contracts and maintain inventory levels to meet customer demands.
- **Security Measures**: Monitor security systems to protect merchandise and ensure a safe store environment.
- **Compliance**: Ensure compliance with legal requirements to maintain store stability and reputation.
- **Marketing Displays**: Set up effective marketing displays for sales floors and store windows.
- **Cost Management**: Manage controllable costs to maintain profitability.
- **Sales Analysis**: Analyse sales figures and forecast future sales to facilitate planning.
- **Customer Service**: Address customer complaints and comments promptly and effectively.
- **Market Awareness**: Stay informed about market trends and competitor activities in the retail industry.
- **Policy Compliance**: Maintain compliance with company policies and procedures.
- **Additional Duties**: Perform any other duties as required by the Supervisor.

These responsibilities are integral to ensuring operational efficiency, profitability, and customer satisfaction within the store.

**Minimum Requirements**:

- Matric (high school diploma), business qualification (desirable)
- 5 years of sales experience in high-end retail, 2 years as an Assistant Manager/Manager, solid homeware retail product and visual merchandising experience

**Skills & Traits**:

- Demonstrated advanced proficiency in retail management, store sales systems, marketing, leadership, and communication.
- Strong ability to motivate others, with a customer-focused approach, adaptability, and quick learning ability.
- Effective team player, dedicated to delivering exceptional results.

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