Key Accounts Manager

3 days ago

Ferndale, South Africa INTERCONNECT SYSTEMS Full time

**SUMMARY OF POSITION**

The Key Account Manager is the link between the Company and the Client. This includes anticipating and understanding the Client’s needs and technical architecture as well as offering solutions. He/she is responsible for sales and negotiations, Client satisfaction as well as all administration with regards to managing the Client effectively, efficiently and professionally.

**ROLES AND RESPONSIBILITIES**
- **Client Management**
- Ongoing Account and Project Management
- Client Analysis - knowledge of the Client’s business to anticipate their needs in order to provide sound technical solutions
- Secure, develop and maintain Client relationships and become a strategic partner with the assigned accounts by consulting with a high degree of industry expertise and knowledge
- Maintain and develop existing and new Customers through appropriate propositions and ethical sales methods to sustain the current and ongoing business
- Ensure Customer satisfaction through the highest level of service by constant visibility and professionalism
- Continuously introduce or inform the Client of new product and or service offerings
- **Sales**
- Attend Client and Supplier meetings
- Negotiate with and sell to Senior-Level Executives and Management
- Effectively solve problems and manage risk to ensure achievement of targets
- Ensures that the service offering provided satisfies the Clients’ needs
- Identify potential sales opportunities
- Respond to and follow up sales enquiries in a timely and professional manner
- Plan and prioritise sales activities in order to achieve the business aims
- Compile, cost and submit tender documents
- **Administration**
- Assist with the preparation of contractual agreements and ensure terms are adhered to
- Prepare presentations, proposals, plans, and relevant reports as necessary
- Maintain accurate records of all pricing’s structures for the Client pricing structures
- Facilitate projects through internal communication, liaison and negotiations
- Implement and maintain specific pricing and margin schedules for the Key Accounts
- Update and maintain the quote register
- Compile comprehensive bill of materials in line with the defined scope of the project
- Negotiate cost of materials with Suppliers
- If required, liaise and negotiate scope changes with the Client and compile a new quote / proposal
- Managing the commercial aspects and processes to be followed as set in our business policies and procedures
- Printing of AutoCAD drawings and labelling where necessary
- **Health, Safety, Quality and Environmental Responsibilities**
- Report any deviations that could lead to an accident
- Participate in Safety Training to improve safety standards
- Report incidents and accidents before the end of a shift
- Adhere to the Company's Health and Safety policy and procedure
- Look after your own safety and that of other employees
- Ensure that the SHEQ Management System requirements are met towards customer, internal, ISO, regulatory / legal requirements.
- Manage and perform all internal processes, especially those that affect the quality of the Organization's products.
- Work with Customers, Colleagues and Contractors towards continual improvement of the Management system and report the need for improvement to Management.
- Keep up standards and regulations with respect to Products and Services
- **Any other reasonable duties and responsibilities in line with your capabilities and at the request of your Superior**

**JOB REQUIREMENTS**
- Minimum of Grade 12 or equivalent
- Minimum of 5 years Sales or Key Account Management experience
- A relevant degree / diploma will be an advantage
- Proficient in MS Office and MS Projects
- Must have extensive Industry related knowledge
- Experience with budgeting and basic finances
- Excellent negotiating skills
- Extensive experience with Customer Service
- Excellent verbal and written communication skills in English and Afrikaans
- A valid driver’s licence and own vehicle
- Must be willing to travel
- Must comply with the Company’s policies and procedures

**BEHAVIOURAL REQUIREMENTS**
- Must be able to work independently as well as in a team
- Must be able to adapt new strategies to react to changing business trends
- Must be methodical, logical and proficient
- Must have excellent organisational, planning, multitasking and administrative skills
- Must have exceptional attention to detail, be results and detail driven, and goal orientated
- Must be able to follow instructions
- Must be able to prioritise jobs, perform under pressure and meet deadlines
- Must be able to manage time efficiently and effectively
- Must be willing to take on new responsibilities and challenges
- Must consistently maintain a high level of integrity, be honest and reliable
- Must have exceptional Customer service skills
- Must be dressed professionally at all times
- Must conduct him/herself in the appropriate manner and show respect towards the Com

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