Part-time Receptionist

Minimum Requirements:
Matric qualification

A minimum of two years’ reception experience

Provide administrative and clerical service in club
- Provide world class customer service to all members within the clubs and resolve member queries

Ensure that reception area is always tidy, clean, and neat.

Ensure enough stock of all forms are available at reception for the duration of the shift.

Be an ambassador for Ignite Fitness at all times, set an example by engaging with members in professional and friendly manner.

Regulate and monitor all members accessing and exiting the facility, check member is up to date on account.

Welcome members

Member queries

Collect paperwork at reception

Make sure to sign off when collecting cancellation, freeze forms

Ensure enough stationery and forms at hand at reception
- Ensure all the correct forms are being used
- Review and check the guest register
- Make sure that the override reports are being done for review by the GM (Stock control)
- GM need to sign off the freeze, cancellation form after trying to retain the member
- Make sure that access cards are being handed out correctly - perform a recon on issue and stock (If 10 at reception and 5 people loaded yesterday and come to collect today then stock should be 5 tonight)

Payment’s processing (credit card, cash)

Issue of receipts

Recording payment on daily income sheet

This include explaining the policies, terms and conditions of the following i.e.: membership freeze, cancellations, transfer of membership, change of details.

Refer new potential members to sales office.

Maintain walk-in potential member list for sales department.

Answer telephone, friendly efficient manner and transfer to relevant department.

Capture member details such as photo and access card
- Ensure all non-members that need to access the facility sign in on register.

Maintaining accurate records, processing any membership changes
- Membership administration, ensuring accurate record keeping & database administration
- Handling membership queries that originate within the club
- Ensure all relevant paper regarding members
- Keep Stationery secured with sign-out sheet, order once in two months

Regulate and monitor all members accessing and exiting the facility, check member is up to date on account.

Managing Access Intelligence and strategy to drive usage
- To ensure all queries are dealt with and feedback has been given to members

**Job Types**: Part-time, Permanent
Part-time hours: 22.5 per week

**Salary**: R3,500.00 per month

Ability to commute/relocate:

- Ferndale, Gauteng: Reliably commute or planning to relocate before starting work (required)

**Education**:

- High School (matric) (preferred)

**Experience**:

- Reception: 2 years (preferred)