Hotel Front Office Supervisor

_Elevate Hospitality Excellence with Your Expertise as a Front Office Supervisor_
Are you an experienced Hotel Front Office Supervisor seeking a new and exciting opportunity? Look no further We are searching for a dynamic professional to lead our front office team, bringing your wealth of experience to a fast-paced and thriving corporate hotel environment.
Join our team at voco, The Bank Rosebank, managed by Valor Hospitality Partners

**Key Responsibilities**:
As a Hotel Front Office Supervisor, you will play a pivotal role in ensuring the seamless operation of our front desk. Your responsibilities will include:

- **Exceptional Opera Skills**: Demonstrate proficiency in Opera PMS to efficiently manage reservations, check-ins, and other front office functions.
- **Front Office Systems and Procedures**: Possess a deep understanding of front office systems and procedures to maintain a high level of efficiency and guest satisfaction.
- **Supervision**: Lead and inspire our reception staff, providing guidance and support to ensure exceptional guest experiences.
- **Guest Relations**: Skillfully address guest complaints with tact and professionalism, turning challenges into opportunities to exceed expectations.
- **Rostering and Staff Management**: Assist in staff rostering, ensuring optimal coverage and maintaining a harmonious work environment.
- **Procedural Adherence**: Ensure that correct front office procedures are consistently followed at the desk, maintaining the highest standards of service.

**Qualifications**:

- **Proven Experience**: A minimum of [3] years of experience as a Hotel Front Office Supervisor in a busy corporate hotel setting.
- **Opera Proficiency**: Exceptional skills in Opera PMS software.
- **Systematic Understanding**: Thorough knowledge and practical experience in front office systems and procedures.
- **Leadership Skills**: Ability to effectively supervise reception staff and lead by example.
- **Problem-Solving**: Proven ability to handle guest complaints with grace and resolve issues to the satisfaction of all parties involved.
- **Rostering Experience**: Previous experience in assisting with staff rostering.
- **Matric and relevant hospitality qualifications.**:

- **Ability to work shifts. Own transport to work and back.**

**Join Us**:
If you are passionate about hospitality, possess the skills to lead a high-performing team, and thrive in a fast-paced corporate hotel environment, we invite you to apply. Take the next step in your career with a team that values excellence, innovation, and guest satisfaction.
- Elevate Hospitality Excellence with Your Expertise as a Front Office Supervisor_
Are you an experienced Hotel Front Office Supervisor seeking a new and exciting opportunity? Look no further We are searching for a dynamic professional to lead our front office team, bringing your wealth of experience to a fast-paced and thriving corporate hotel environment.
Join our team at voco, The Bank Rosebank, managed by Valor Hospitality Partners
**Key Responsibilities**:
As a Hotel Front Office Supervisor, you will play a pivotal role in ensuring the seamless operation of our front desk. Your responsibilities will include:

- **Exceptional Opera Skills**: Demonstrate proficiency in Opera PMS to efficiently manage reservations, check-ins, and other front office functions.
- **Front Office Systems and Procedures**: Possess a deep understanding of front office systems and procedures to maintain a high level of efficiency and guest satisfaction.
- **Supervision**: Lead and inspire our reception staff, providing guidance and support to ensure exceptional guest experiences.
- **Guest Relations**: Skillfully address guest complaints with tact and professionalism, turning challenges into opportunities to exceed expectations.
- **Rostering and Staff Management**: Assist in staff rostering, ensuring optimal coverage and maintaining a harmonious work environment.
- **Procedural Adherence**: Ensure that correct front office procedures are consistently followed at the desk, maintaining the highest standards of service.

**Qualifications**:

- **Proven Experience**: A minimum of [3] years of experience as a Hotel Front Office Supervisor in a busy corporate hotel setting.
- **Opera Proficiency**: Exceptional skills in Opera PMS software.
- **Systematic Understanding**: Thorough knowledge and practical experience in front office systems and procedures.
- **Leadership Skills**: Ability to effectively supervise reception staff and lead by example.
- **Problem-Solving**: Proven ability to handle guest complaints with grace and resolve issues to the satisfaction of all parties involved.
- **Rostering Experience**: Previous experience in assisting with staff rostering.
- **Matric and relevant hospitality qualifications.**:

- **Ability to work shifts. Own transport to work and back.**

**Join Us**:
If you are passionate about hospitality, possess the skills to lead a high-performing team, and th