Export Account Manager

2 weeks ago

Midrand, South Africa Paradigm Recruitment Full time

Export Account Manager
- Channel (Office Automation) - JHB North

600k annual CTC

**PURPOSE OF THE POSITION**

The Export Account Manager is responsible for the management of the allocated Dealer Channel network through the identification of sales opportunities cross border Southern African market segment, follow up and conversion of these sales opportunities, building relationships, and manage customer service issues, ensuring the achievement of the revenue targets and growth targets within their allocated dealers and for the analysis of profitability by account category.

**SKILLS REQUIREMENTS**

**Education**

National Senior Certificate.

Relevant qualification in Sales.

Additional class type courses in various Sales skills and account management beneficial.

**EXPERIENCE**

3 - 5 years sales and account management experience in a Corporate Sales environment.

Office Automation industry experience essential

SADC Export Sales experience

Preferably able to converse in Swahili, Portuguese/and or French.

Good understanding of social demands in Africa and the role they play in business in Africa.

**Knowledge and Skills**

Resourceful, innovative, and proactive.

Ability to multitask and prioritise.

Excellent time management skills.

Computer literate (MS Office).

Conflict resolution and mediation skills.

Interpersonal communication and listening skills.

Leadership, motivation and coaching.

Problem solving and critical thinking.

Research & planning skills.

Written communication and reading skills.

**PRINCIPLE DUTIES AND RESPONSIBILITIES**

Planning and Forecasting

Assist in the development of Growth Plans, targets and objectives for the target market Channel plans.

Assist in the development of budgets sales forecasts and to maintain and update forecasts on a weekly and monthly basis.

Develop, manage and complete weekly / monthly sales forecasts from lead, qualified lead to sale converted.

Salesforce updated daily, weekly and monthly.

Achievement of the Channel target market targets and objectives through effective implementation of the Growth Plans.

Implementation of corrective action for non-achievement of targets.

Execute Sales activities

Achieve assigned weekly and monthly call and visit targets and meeting of pre-defined goals.

Support the partners in the SADC by managing their range and seeing to the marketing in the respective countries.

Maintain accurate database of dealer contact information

Thorough identification and documentation of prospects needs, expectations, and priorities.

Appointment preparation activities including research and scheduling.

Timely completion of required paperwork and reports.

Self-directed continuous improvement of sales and technical knowledge.

Assist in the development of an assigned sales territory, follow up sales enquiries and qualifying sales.

Demonstrate thorough knowledge of products.

Allocate qualified sales leads to relevant sales channel target markets.

Customer query handling, resolution, and escalation.

Provide customer ‘s where required with monthly reports as per customer requirements.

Assist in tender finalisation with dealers.

Assist in decision regarding special pricing requests from dealers.

Follow up and resolve order issues and queries.

Provide feedback to customers regarding order status and ETA.

Identify dealer training requirements to enable up-skilling of sales abilities.

Manage and maintain relationships

Manage and maintain good relationships with key internal stakeholders.

Manage and maintain good customer relationships.

Liaise and communicate with internal departments.

Liaise with Customer Service and Support department to ensure customer service requirements are met.

Travel will be required to SADC countries when needed.

**Job Types**: Full-time, Permanent

Pay: R590 000,00 - R600 000,00 per year

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