Client Delivery Manager

6 months ago

East London, South Africa NTT Full time

NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.

In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of the world’s most significant technological, business and societal challenges.

With people at the heart of our success, NTT is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters.

**Want to be a part of our team?**

The Senior Team Lead, Managed Services Client Delivery is primarily responsible for managing a team of Managed Services Client Delivery Specialists. This role supports the business and protect the company’s reputation by taking responsibility for overall contract management for local, small and low complexity client contracts. This role is responsible for ensuring client satisfaction, service delivery and contract profitability for their assigned client contracts. These clients require service delivery that are complex by nature and are typically across multiple sites and/or service offerings.

**Working at NTT**

**Key Roles and Responsibilities**:

- Responsible for client satisfaction by ensuring that services are delivered according to agreed service definitions and Service Level Agreements and other contracts
- Oversees the day-to-day delivery of managed services to clients, ensuring adherence to service-level agreements (SLAs) and quality standards
- Works closely with cross functional teams to identify methods or purchase and procurement, establishing evaluation criteria, evaluating alternative options and assisting with the decision to select the most appropriate vendor/supplier
- Engages proactively and collaboratively with suppliers to resolve incidents, problems or unsatisfactory performance
- Cultivates and maintains strong relationships with key clients, serving as the primary point of contact for service-related inquiries, issues, and escalations
- Develops and manages an annual operational budget and work with the Commercial Team, ensure that monthly and pass through billing happens
- Acts as a problem solver, addressing client concerns, resolving issues, and ensuring client satisfaction
- Consults with legal team to ensure that all contract escalations are addressed with contract governance
- Allocates resources effectively to meet client demands, including people, technology, and infrastructure
- Identifies potential risks to service delivery and work proactively to mitigate them, ensuring mínimal disruption to clients
- Reviews all proposals delivered to the client and ensure that growth objectives within the account are in line with NTT’s overall growth objectives and serve the best interest of the client
- Serves as the client's advocate within the organisation, ensuring their needs and concerns are addressed promptly and effectively
- Continuously monitors service performance, identifies areas for improvement, and implements strategies to enhance service quality and efficiency
- Develops and maintains reporting mechanisms to track service delivery KPIs, and provide regular updates to clients and senior management
- Contributes to pre-sales processes by providing information, determining the effort required to deliver and generally providing advice on the most optimal way to approach the client or filter out what is not relevant to the client
- Collaborates and engages with a variety of stakeholders, including the Review Boards and Steering Committees to ensure the delivery of services against the agreed Service Level Agreements
- Drives service delivery excellence by motivating the team members and inspiring outstanding performance against Service Level Agreements
- Negotiates and resolves contractual issues, including failure to meet contractual obligations
- Partners with the organisation to attract the right talent and ensure that the team is staffed according to requirements and that all team members are fully utilised
- Leads and mentors a team of delivery managers, service coordinators, and support staff to ensure they meet their goals and deliver exceptional client service.

**Knowledge, Skills and Attributes**:

- Applies professional knowledge and provides direction to employees according to established policies and management guidance
- A deep understanding of the client industry and ability to stay updated on industry trends, regulations, and emerging technologies
- Thorough knowledge of the services NTT provides and the technical aspects involved
- A comprehensive understanding of each client's business, goals, and specific needs
- Understanding budgeting, forecasting, and financial reporting is essential for managing the financial aspects of client delivery effectively.
- Proficiency in project mana

  • Client Delivery Manager

    6 months ago

    East London, South Africa NTT Ltd. Full time

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve...

  • Client Delivery Management Specialist

    3 months ago

    East London, South Africa NTT Full time

    **Make an impact with NTT DATA** Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it’s a place where you can grow, belong and thrive. **Your day at NTT DATA** The...

  • Partner - Hybrid Client Development and Delivery

    6 months ago

    East London, South Africa Proudfoot Full time

    **WHO WE ARE** With a history of delivering ambitious and sustainable bottom-line improvements, whilst operating in key strategic locations, Proudfoot brings together the best business tools and tailored solutions to fit the unique needs of our clients. Specialising in behavioural change to increase sustainability and maximise success. Transformations...

  • Client Delivery Management Specialist

    1 month ago

    East London, Eastern Cape, South Africa NTT DATA Full time

    Job DescriptionWorkplace type: Hybrid WorkingAbout NTT DATANTT DATA is a trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move...

  • Client Delivery Management Specialist

    5 months ago

    East London, South Africa NTT DATA Full time

    Job DescriptionWorkplace type: Hybrid WorkingAbout NTT DATANTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society...

  • Service Delivery Manager

    2 days ago

    East London, Eastern Cape, South Africa Abantu Staffing Solutions Full time

    Job Overview:We are seeking an experienced Service Delivery Manager to join our team at Abantu Staffing Solutions. This is a dynamic opportunity for a results-driven professional to lead the delivery of high-quality facilities services and ensure seamless operations within our healthcare clients' environments.Key Responsibilities:External Service Provider...

  • Client Success Manager

    6 days ago

    East London, Eastern Cape, South Africa beBee Professionals Full time

    BeBee Professionals is a leading company in East London, dedicated to delivering exceptional customer experiences. Our team of experts works closely with clients to ensure their needs are met and exceeded.About the RoleWe are seeking a highly skilled Client Success Manager to join our team. The successful candidate will be responsible for providing top-notch...

  • IT Service Delivery Manager

    1 month ago

    East London, Eastern Cape, South Africa beBee Professionals Full time

    We are seeking a highly skilled IT Service Delivery Manager to join our team at beBee Professionals in East London. The successful candidate will be responsible for providing technical support to our customers, troubleshooting system issues, and ensuring the smooth running of our systems.The ideal candidate should have:A degree in Computer Science or a...

  • Client Success Representative

    5 months ago

    East London, South Africa INFUSE Full time

    **OUR HIRING PROCESS**: - We may then invite you to submit a video interview for the review of the hiring manager. This video interview is often followed by a test or short project that allows us to determine whether you will be a good fit for the team. - At this point, we will invite you to interview with our hiring manager and/or the interview team....

  • Ops Spec: Service Delivery Management

    6 months ago

    East London, South Africa BCXP Full time

    Business unit, Department, Reporting Business Unit Cloud Platform Solutions Department Digital Workspace Management (DWM) Job grade S6 Core Description Responsible for managing and controlling the resources required to deliver the contracted services to clients, by being fully aware of the status of all services provided to the client, as well as to initiate...

  • Restaurant Delivery Specialist

    1 month ago

    East London, Eastern Cape, South Africa beBee Professionals Full time

    Catering Delivery Driver WantedBeBee Professionals is seeking a reliable and efficient Catering Delivery Driver to join our team in East London.The successful candidate will be responsible for delivering catering orders to customers in a timely and efficient manner.Key Requirements:Valid driver's license and clean driving recordAbility to lift and carry...

  • Catering Delivery Associate

    1 month ago

    East London, Eastern Cape, South Africa beBee Professionals Full time

    Catering Delivery Driver OpportunityBeBee Professionals is seeking a reliable and efficient Catering Delivery Driver to join our team in East London.The successful candidate will be responsible for delivering catering orders to customers in a timely and efficient manner.Key Responsibilities:Valid driver's license and clean driving recordAbility to lift and...

  • Client Relationship Manager

    1 week ago

    East London, Eastern Cape, South Africa E2E Staffing (PTY) LTD Full time

    E2E Staffing (PTY) LTD is seeking a highly skilled Client Relationship Manager to join our team.As a key member of our studio, you will play a vital role in building and maintaining strong relationships with our clients. Your primary responsibility will be to ensure seamless client onboarding, effective communication, and exceptional customer...

  • Freight Delivery Specialist

    6 days ago

    East London, Eastern Cape, South Africa beBee Professionals Full time

    The role of Freight Delivery Specialist is a critical position within beBee Professionals. We are seeking a motivated and reliable individual to join our team in East London.About the PositionThis is an exciting opportunity for a skilled delivery professional to contribute to our success. The successful candidate will be responsible for delivering catering...

  • Client Experience Manager

    1 month ago

    East London, Eastern Cape, South Africa beBee Professionals Full time

    beBee Professionals is seeking a Client Experience Manager to lead our customer service efforts. The successful candidate will be responsible for ensuring a positive client experience, providing exceptional support and resolving customer complaints in a professional manner.The ideal candidate will possess:Excellent communication and interpersonal skillsA...

  • Director of Service Delivery

    3 weeks ago

    East London, Eastern Cape, South Africa Tsebo Group Full time

    Tsebo Solutions Group is a leading African Integrated Workplace Management Solutions Provider. Our clients benefit from reduced costs, risk, and complexities, accompanied by increased quality, efficiency, and productivity. We specialize in catering, facilities management, cleaning and hygiene, pest control, protection, energy, procurement, workspace design,...

  • Client Liaison Officer

    1 month ago

    East London, Eastern Cape, South Africa E2E Staffing (PTY) LTD Full time

    Job Description:As a Client Liaison Officer at E2E Staffing (PTY) LTD, you will be the key contact between our clients and our studio. Your role involves managing client relationships, overseeing client onboarding, and ensuring high levels of customer satisfaction and service.Key Responsibilities: Assist with client onboarding and ensure smooth transitions....

  • Client Consultant

    3 months ago

    East Rand, South Africa Great Minds Promotions Full time

    As a Client Consultant, you will be the primary point of contact for our clients, responsible for understanding their needs, providing strategic advice and ensuring the delivery of high-quality solutions. You will collaborate with various internal teams to develop and implement strategies that drive client success and satisfaction. Your role is pivotal in...

  • Client Services Specialist

    1 month ago

    East London, Eastern Cape, South Africa beBee Professionals Full time

    Job Description:beBee Professionals is seeking a skilled Client Services Analyst to provide technical support to our clients. The successful candidate will be responsible for handling customer inquiries in a timely and professional manner.The ideal candidate should have a degree in Computer Science or a related field, as well as experience in customer...

  • Client Liaison Officer Role

    3 weeks ago

    East London, Eastern Cape, South Africa E2E Staffing (PTY) LTD Full time

    Client Liaison Officer RoleAs a Client Liaison Officer at E2E Staffing (PTY) LTD, you will be the vital link between our clients and our studio. Your role involves managing client relationships, overseeing client onboarding, and ensuring high levels of customer satisfaction and service.Key Responsibilities:• Assist with client onboarding and ensure smooth...