Operations Manager
3 weeks ago
**OPERATIONS MANAGER / EAST LONDON (Automotive). This position is available with immediate effect.**
**Minimum Requirements**
Matric
Qualification in Business Management (advantageous)
Proven General Management experience encompassing all areas of business (in the Automotive Industry advantageous),
KPI's **:_Sales and Marketing, Administration, Staff Management; Financial Management; Supplier Engagement; Customer experience; Legislative Adherence._**
Management of service deliverables for the clients
Strong Staff Management skills, with ability to Manage, motivate and drive a team
Innovative and Strategic Thinker
Good Computer Skills
Job stability is crucial
**Key Performance Area's**
**SALES AND MARKETING/ CLIENT EXPERIENCE**
Implementing, driving and measuring marketing strategies to facilitate organic client growth i.e. social media campaigns, calling on potential clients i.e. scheduled site visits or telephone calls
Pitching new sales/marketing intentions to management as regularly as required
Ensuring monthly sales targets are met, monitoring progress and rendering assistance where required
Ensuring the company’s corporate image is upheld i.e. front-line image branding, quality of communication etc.
Ensuring clients receive quality experience by ensuring staff are training to deal with clients, personally and telephonically
Implementing an after-service survey system to improve client experience where required
Reporting sales figures as required by Directors
Keeping abreast of new methods and developments within the industry
Recording and Analysing statistical sales data i.e. prior year/season comparisons to assist with forecasting
Involvement with Directors on new and long term projects - managing and reporting on progress
Developing a project plan for long term projects, managing client expectations during the time
Ensuring resources adhere to project plan, report on progress to ensure productivity, expenses should be within permittable budget to be as close to profit target as possible
Effectively resolve client complaints or concerns, whether written, telephonically of in person
**ADMINISTRATION**
Overseeing all aspects of the day-to-day operations relating to administrative processes i.e. booking software and processes, job allocation/card/invoicing process
Identify and mitigate faults within processes and software
Managing resources, eliminating down-time caused by dysfunctional equipment i.e. wi-fi, telephone etc.
Ensuring relevant Standard Operating Procedures are in place and enforced where required
***
**EMPLOYEE MANAGEMENT**
Ensuring staff attendance is managed
Checking, approving and balancing billable timesheets and reconciling to invoice system for reporting and payroll purposes
Ensuring documentational aspects of staff management is done correctly and authorized by yourself before submission to Payroll i.e. attendance register, leave forms, incentives calculations etc. Late submission may result in late or non-payment of the aforesaid.
Managing and approving overtime
Annual/Quarterly leave planning
Validation and approval of incentive payouts
Quarterly/annual staff reviews - one-on one’s
Motivate increases based on review
Enforcing policies
Counseling and Disciplinary action where required
Identifying needs for employee growth once affordable and necessary
Conducting interviews and reference checks
Manage own duties accordingly, only using front-line staff when they are not busy
Meetings - Conduct morning, weekly and monthly recorded meetings (minutes) as required by Director
Training - identifying training gaps, monitoring annual training requirements (i.e. expired certificates)
Keeping training records
Staff motivation, encouraging new initiatives and pro active measures
Ensuring staff are dressed accordingly - uniforms/p.p.e when affordable to purchase
**SUPPLIER ENGAGEMENT**
Professional interaction with suppliers
Ensuring timely service is received from suppliers
Re-negotiating pricing structures i.e. annual increases ensuring prices are in-line with industry norms and affordable to the company
Best-supplier sourcing
Annual revision of Service Level Agreements once implemented
Identification of cost savings
Ensuring suppliers invoices/statements are received timeously and escalated for payment
***
**FINANCIAL MANAGEMENT**
Ensuring monthly overall business targets are met
Monitoring expenses versus budgets
Speedy verification of costing on job cards
Managing petty-cash expenses and claims
Immediately reporting financial mismanagement or potential problems to Director/s
Assist with budget compilation
Accurate forecasting
Weekly and Monthly reporting to Directors on financial activity i.e. expenses and income
Stock Monitoring - minimize unaccounted stock shrinkage and redundant stock/over stock quantities
Adhering to deadlines - payroll cutoff, month-end cutoff, invoices for payment etc.
Be aware of taxation req
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