Spa Receptionist

2 days ago

Cape Town, South Africa Career Custodians Full time

Village N Life is a leading local Tourism and Hospitality group where we go above and beyond to ensure the last 10% standards are met. If you thrive on a company culture that focuses on growing their employees through career development and incentives, this is the company for you. Where exceptional people and exceptional opportunity awaits.

Who are we looking for:

We are looking for a Spa Receptionist at Langaro to join our team. You will play a crucial role in creating a welcoming and seamless experience for our guests from the moment they arrive. The primary purpose of this position is to manage the front desk operations, handle guest check-ins and check-outs efficiently, and provide exceptional customer service. The Receptionist ensures that all guest interactions are handled professionally and courteously, contributing to the overall high standards of hospitality and guest satisfaction that define our luxury property.

What is required:

The Spa Receptionist serves as the first point of contact for guests, providing a welcoming and professional experience that sets the tone for their visit. The primary purpose of this role is to manage the front desk operations of the spa, ensuring that guests receive exceptional service from the moment they arrive until they leave. This includes handling appointments, managing guest inquiries, processing payments, and maintaining a smooth and efficient workflow within the spa.

The Spa Receptionist plays a crucial role in enhancing the overall guest experience by providing personalized service, addressing guest needs, and ensuring that all aspects of their spa visit are handled with care and attention. By contributing to a positive and relaxing environment, the Spa Receptionist helps to create memorable and satisfying spa experiences that align with the luxury standards of the property.

Minimum Requirements

  • Grade 12 or equivalent.
  • 2 years experience working as a Spa Host / Receptionist in a Spa/Wellness Centre.
  • MS Office, Excel and ESP.
  • Opera cloud knowledge will be extremely advantageous.
  • Excellent client service, communication and organization skills.
  • Ability to manage time effectively.
  • Ability to perform basic computer skills.
  • Pro-active mind set.
  • Flexibility to work weekends and evenings.
  • Team player.
  • Goal-oriented.

Benefit:

  • Affordable staff accommodation in Maitland

Ready to Join?

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