Central Reservations Manager Luxury Brand Cape Town
1 week ago
**Are You Ready to Join the Team as a Central Reservations Manager?**
Kendrick Recruitment is on the lookout for a **Reservations Manager** to join a dynamic and vibrant team in **CAPE TOWN** If you have a passion for hospitality, enjoy building relationships, and thrive in a fast-paced environment, then this could be the opportunity you've been waiting for.
**What You’ll Be Doing**: As a Reservations Manager, you’ll be the first point of contact for guests, playing a vital role in ensuring a seamless customer journey. You’ll manage bookings across multiple platforms, maintain guest profiles, and ensure that each interaction reflects the personality and ethos of the brand. From handling complaints to building relationships with agents and corporate clients, you’ll be at the heart of the operation
**Key Responsibilities Include**:
- Managing bookings via all channels and ensuring accuracy at all times.
- Updating guest profiles and booking notes to maintain high service standards.
- Handling complaints and inquiries in a timely and professional manner.
- Building and nurturing relationships with corporate clients and agents to boost revenue.
- Maintaining accurate records of all bookings and updating changes as needed.
- Liaising with other departments to ensure smooth guest arrivals and experiences.
- Ensuring timely communication and maintaining a 6-hour turnaround on all enquiries.
- Assisting with payments, pro-forma invoices, and cancellations.
- Optimising occupancy and revenue through yield management.
**What We’re Looking For**:
- 5+ years of experience in hospitality and short-term rentals.
- A strong track record of customer service excellence.
- Fantastic administrative skills with an ability to manage multiple tasks.
- Exceptional communication and time management skills.
- The ability to thrive in a fast-paced, demanding environment.
- A motivated, commercially astute approach to reservations and revenue.
**Bonus Points for**:
- Knowledge of Revenue Management (not essential, but a plus)
- Experience managing reservations across multiple properties.
**The Deal**:
- Competitive salary
- Flexible salary package based on skills and expertise
- Opportunity to work with a top-tier team and 15 unique properties
This is your chance to join a fantastic company, build lasting relationships, and deliver exceptional customer service in a fun and exciting environment.
**Ready to jump on board?** If you’ve got the skills and enthusiasm to make a real impact, send your CV today
-
Reservations Manager
5 months ago
Cape Town, South Africa HotelJobs.co.za Full time**Hospitality and Outdoor - New Vacancy - Reservations Manager - Cape Town** The Reservations Manager assists the Sales and Marketing Manager by overseeing, coordinating and directing the service, operations, logistics and activities of the Reservations Department in order to maximise Occupancy at the highest achievable Rate. Takes responsibility for the...
-
Central Reservations Manager
1 month ago
Cape Town, South Africa HotelJobs.co.za Full timeKendrick Recruitment is searching for an experienced** **Central Reservations Manager** for a **Cape Town **based s**hort-term property management company (15 x properties **in Cape Town). **Requirements**: - Min. 3 years of Hospitality Reservations management experience (multiple properties, i.e. 10+ properties simultaneously) - Revenue management...
-
Reservationist Luxury Portfolio Cape Town
8 months ago
Cape Town, South Africa HotelJobs.co.za Full time**Reservationist - Luxury Portfolio - Cape Town** Are you passionate about delivering exceptional guest experiences in a luxurious setting? Join our clients renowned luxury lodge collection and become a vital part of creating unforgettable moments for their guests. We are currently seeking talented and enthusiastic Reservationists at various levels to join...
-
Reservationist - Luxury Portfolio - Cape Town
7 months ago
Cape Town, South Africa HotelJobs.co.za Full timeReservationists (Junior to Senior Levels) Location: Cape Town, South Africa Are you passionate about delivering exceptional guest experiences in a luxurious setting? Join our clients renowned luxury lodge collection and become a vital part of creating unforgettable moments for their guests. We are currently seeking talented and enthusiastic Reservationists...
-
Reservations Agent
5 months ago
Cape Town, South Africa HotelJobs.co.za Full timeAdventure Awaits: Reservations Agent Wanted! Kendrick Recruitment is seeking a Reservations Agent in Cape Town. If you're a travel aficionado with luxury DMC or Travel Agency experience, a knack for details, and a passion for turning dreams into reality, this role is for you! Position: Reservations Agent **Salary**: R32,000 Experience and Skills: -...
-
Central Reservations Agent
5 months ago
Cape Town, South Africa Staff Connection Full timeCape Town, Western Cape - R14k CTC - R18k CTC Staff Connection is looking for a Central Reservations Agent for a company based in the Western Cape. - SA Citizen - Hotel Diploma - Min 3yrs experience within a central reservations environment - Upselling - Quotations - Promoting of company's products and services - Excellent communication skills - Excellent...
-
Reservations Agent
6 months ago
Cape Town, South Africa HotelJobs.co.za Full timeAdventure Awaits: Reservations Agent Wanted! Kendrick Recruitment is seeking a Reservations Agent in Cape Town. If you're a travel aficionado with luxury DMC or Travel Agency experience, a knack for details, and a passion for turning dreams into reality, this role is for you! Experience and Skills: - Previous luxury reservations experience. - Detailed...
-
Central Hotel Reservations Agents
5 months ago
Cape Town, South Africa The Right Company Full time**CENTRAL HOTEL RESERVATIONS AGENTS - CAPE TOWN - R14000 to R18000 DOE** We are currently recruiting for two experienced CENTRAL RESERVATIONS AGENTS to be based in Cape Town who are front line professionals who facilitate the promotion, sales and booking of the Hotels products and services. They must have excellent communication and customer service skills....
-
Reservationist - 4 Luxury Hotel - Cape Town
5 months ago
Cape Town, South Africa HotelJobs.co.za Full time**Reservationist - 4* Luxury Hotel - Cape Town** **Location: Cape Town, Western Cape** **_ Hotel: 4*_**_ Luxury Hotel_** Are you a detail-oriented and customer-focused individual with a passion for hospitality? We are seeking a skilled Reservationist to join our clients team at a prestigious 4* Luxury Hotel in the vibrant city of Cape...
-
Reservations Manager
6 months ago
Cape Town, South Africa HotelJobs.co.za Full timeKendrick Recruitment is now seeking a Reservations Manager for a Luxury Lodge, Part of a Large Property Group, in the Okavanga Delta, Botswana. The position will be based from Camps Bay, Cape Town. **Job Purpose**:Ensure the highest standards of performance and service in reserving accommodations and additional services. **Minimum Experience and...
-
Reservations Consultant
5 months ago
Cape Town, South Africa HotelJobs.co.za Full time**Kendrick Recruitment are now seeking a strong, dedicated Reservations Consultants to work in the reservations department of a luxury group of lodges.** The post is based at the Lodges Head Office in Cape Town. **Responsibilities**: - Performing all reservation activities; - Ensure a level of professionalism maintained at all times; - Knowledgeable of...
-
Italian Brand Ambassador
5 months ago
Cape Town, South Africa Odity Cape Town Full timeOdity Cape Town is looking to grow its team! Available: Immediately Employment type - 1 year fixed-term contract Shifts: Mon to Fri - 8am to 5pm OR 9am to 6pm, & every alternative Saturday - 9am to 1pm **WHO ARE WE?** At Odity, we are experts in customer relations. We help brands that trust us to take care of their most valuable asset: their...
-
Hotel Reservations Manager, Luxury Five Star Cape
7 months ago
Cape Town, South Africa HotelJobs.co.za Full timeFIVE STAR LUXURY PROPERTY IN CAPE TOWN IS SEEKING TO FILL THE POSITION OF RESERVATIONS MANAGER. Please send a photographo of yourself when applying.
-
Reservations Manager
1 month ago
Cape Town, South Africa HotelJobs.co.za Full timeHospitality and Outdoor - New Vacancy - Reservations Manager Luxury Hotel - Cape Town, Western Cape Our client, a luxury hotel in Cape Town, is seeking an exceptional Reservation Manager, to provide exceptional service to their clients and provide phenomenal leadership to the reservations team. **Requirements**: - Matric essential - Diploma in...
-
Reservations Manager
5 months ago
Cape Town, South Africa HotelJobs.co.za Full time**Hospitality and Outdoor - Urgent Vacancy - Reservations Manager** **Luxury Hotel - Cape Town** Ensures the smooth and efficient operations in the department through prompt, effective and proper reservations service to achieve maximum room revenue in order to meet or exceed the revenue target. **Requirements**: - Must have Grade 12 and formal...
-
Reservations Manager
6 months ago
Cape Town, South Africa HotelJobs.co.za Full time**Hospitality and Outdoor - New Vacancy - Reservations Manager** **Luxury Hotel - Cape Town** Ensures the smooth and efficient operations in the department through prompt, effective and proper reservations service to achieve maximum room revenue in order to meet or exceed the revenue target. **Requirements**: - Must have Grade 12 and formal Hospitality...
-
Groups Reservations Consultant
1 month ago
Cape Town, South Africa HotelJobs.co.za Full timeGroups Reservations Consultant - Luxury Hospitality Group - Cape Town, South Africa We are looking for a detail-oriented and customer-focused Groups Reservations Consultant to join our luxury hospitality group in Cape Town. The ideal candidate will have excellent knowledge of Opera PMS and a proven track record in managing group reservations. This role...
-
Reservationist - Luxury Hotel - Cape Town
2 months ago
Cape Town, South Africa HotelJobs.co.za Full time**Exciting Opportunity: Become a Reservationist at a Luxury Hotel!** Kendrick Recruitment is thrilled to announce an opening for a **Reservationist** at a stunning luxury hotel in Cape Town! If you have a passion for hospitality and love helping guests create unforgettable experiences, this role is perfect for you! **What’s in It for You?** Competitive...
-
Reservations Consultant
6 months ago
Cape Town, South Africa HotelJobs.co.za Full timeWe are seeking a Reservations Consultant to join our busy team. The reservations consultant are responsible for all calls, reservations and quotations for all properties within the group through the Travel Support Channel platform. **Minimum requirements** - Matric - Accommodation certificate / Hotel School Diploma is advantageous - Minimum 2 years...
-
Reservations Consultant
1 month ago
Cape Town, South Africa HotelJobs.co.za Full time**Reservations Consultant, City of Cape Town R30 000 - R35 000 DOE CTC** Do you have a luxury reservations background, an excellent knowledge of hospitality in Africa & selling experiences rather than itinerariesthen this is the role for you! Based at Head Office in cape Town your role will entail being an ambassador of the brand elevating client...