Triton: Cross Border Customer Services

18 hours ago


East Rand, South Africa Plennegy (Pty) Ltd. Full time

**Delivering customer support services by**:

- Preparing freight quotations (standard road freight cross border and international air freight)
- Interacting with forwarding agents on a daily basis on quotations, delivery status updates and reconciliation of cross border documents and POD’s
- Booking collections, arranging forwarding agent collections and deliveries as well as track and trace
- Communicating with customers by ensuring cross border invoices, SADC’s, Carnets, Bureau Veritas certificates are handed to collection staff and that documentation is correct
- Arranging COC’s with Bureau Veritas
- Investigating and resolving queries / problems through waybill and discrepancy reports
- Administering discrepancy manifests in terms of collating all discrepancy reports to master records
- Advising customers and communicating misroutes to branches
- Checking scanning details, updating master record information, recording bay schedules in master report, reviewing endorsed waybills via claims and administering the claims procedure
- Monitoring third party agent POD’s by printing daily outstanding POD’s and verifying the status, marking dispatch trip sheets, resolving queries and faxing copies of the waybills to customers
- Furnishing exporters with proof of exports
- Furnishing importers with proof of imports
- Reconciling of GRV’s for cross border retail deliveries
- Communicating with cross border branches on border clearances, deliveries and documentation
- Grade 12 minimum (Matric)
- Studying towards a certificate in customer care / call centre management would be beneficial
- 2 years general clerical experience / working experience within a call centre environment
- Basic understanding of Freightware or similar freight management system
- Excellent geographical location knowledge would be beneficial
- Ability to work with both mass and volumetric weightings
- Ability to amend cross border requirements - as and when needed
- Excellent verbal and written communication skills
- Good general administrative skills
- Ability to operate general office equipment
- Excellent interpersonal skills
- Ability to handle customer queries and complaints - taking the necessary correct action as and when required
- Ability to work under pressure and to meet deadlines
- Ability to work unsociable hours as and when required
- Ability to work unsupervised
- Ability to work as a team player
- Assertive
- Self-motivated
- Reliable
- Own transport to and from work



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