Training Officer

6 months ago

Johannesburg, South Africa National Risk Managers (Pty) Ltd Full time

**Key Responsible Areas**
- Conduct impactful learning intervention
- Improve individual staff performance
- Identify learning and behavioural gaps
- Document and keep record of learning interventions
- Continual personal and professional development

**Tasks**

**Conduct impactful learning interventions**
- Present, facilitate and deliver effective learning interventions including formal training, online training, coaching or any other applicable learning method
- Assist in the creation of learning material, visual aids and learning tools to assist in understanding, clarity and memorisation of learning interventions
- Understand and keep up to date with client company policy strategy and staff role requirements

**Improve individual staff performance**
- Develop one-to-one plans to improve individual staff performance according to their roles and outputs
- Use a variety of coaching and mentoring methods to achieve long-lasting positive change in individuals

**Identify learning and behavioural gaps**
- Conduct professional and statistics-driven learning and behavioural training gaps analysis
- Report in written and verbal communication regarding identified gaps and action plans to fill identified gaps through learning interventions

**Document and keep record of learning interventions**
- Measure results of learning interventions against set outcome criteria
- Assess learners using a variety of assessment tools against common standards such as Bloom’s Taxonomy and uphold the principles of assessment including fairness, validity and applicability
- Collect and record all training interventions, outcomes and suggestions for all learning interventions

**Continual personal and professional development**
- Understand, explore and be able to perform call-centre duties including sales, quality assurance and customer service, to keep up to date with client roles

**Essential Qualifications**
- Matric
- SAQA Aligned OETDP Qualification. Alternatively US in Instructional Design or Marketing related qualification

**Desirable Qualifications**
- SAQA Aligned FSCA approved qualification (NQF5)
- FAIS Regulatory Examination for Representatives (RE5)
- Completed Class of Business Training in the following categories:

- Long Term Insurance
- Short Term Insurance: Personal Line
- Short Term Insurance: Commercial Lines
- Health Service Benefits

**Essential Experience**
- Minimum 2 - 3 years in a call centre environment in a sales role
- Minimum 2 - 3 years in a learning and/or development role

**Knowledge and Skills**
- Technological proficient with computers/laptop devices and printers/scanners
- Software proficiency in both the Microsoft Office Suite and the Google Suite (including Google Drive, Google Docs and Google Sheets)
- Extremely well organised including the ability to effectively manage multiple tasks and projects at the same time, with effective time-management and prioritisation skills
- Strong written and verbal communication skills with all stakeholders, including clients, colleagues, suppliers and management
- Excellent grasp of Adult Learning methodologies including but not limited to Adult Learning
- Assumptions, Bloom's Taxonomy and Principle-Based learning
- Possessing a high level of emotional intelligence and resilience, and being able to handle challenging situations with composure and objectivity
- Attention to detail and high level of accuracy

**Attributes**
- Can adapt to working independently and within a team environment depending on the requirements of the task
- Self-managed and self-motivated
- Remains calm under pressured
- Asks for assistance where required
- **Honest**, **Hardworking **and **Humble**

For more information please contact:
**Angelique Hart

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