Online & Distributions Processor

3 days ago


Cape Town, South Africa Woodstock Liquors Full time

Assist clients with their online purchases
- Resolve issues that customers may have
- Ensure website is visible, up-to-date, easy to navigate and functional
- Handle customer complaints
- Ensure availability of stock online is accurate, keep track of inventory levels
- Ensure all online & distribution orders a fulfilled
- Process online & distribution orders promptly and ensure customers receive their orders on time
- Create accurate and appealing brief promotional campaigns highlighting product features and benefits to attract customers to encourage and increase sales
- Analyse website and sales data, identifying trends
- Ensure orders shipped with couriers are delivered on time and in full. Resolve any issues with couriers
- Manage any online & distribution returns / exchanges
- Manage payment transactions and ensure they are received well and methods are secure
- Research new products and identify trends
- Manage social media accounts to promote the store, engage with customers and respond to inquiries
- Teamwork
- Perform market research to identify customer needs, preferences and industry trends
- Write product descriptions that are informative, accurate and engaging to assist customers to make informed purchase decisions
- Respond to customer feedback and reviews to maintain a good relationship with clients

**SKILLS**
- Proficiency in e-commerce platforms & software (Wordpress and WooCommerce advantageous)
- Knowledge of payment processing tools and software
- Ability to use customer service tools and software
- Familiarity with graphic design tools to create product images and promotional graphics
- Excellent communication skills to provide high quality customer service and collaborate successfully with team members
- Strong problem-solving skills to identify and resolve issues relating to orders, payments and other customer concerns
- Attention to detail to ensure accuracy in order processing and inventory management
- Time management skills to manage multiple tasks and prioritise work effectively
- Positive attitude and capacity to work well under pressure
- Empathy and patience to effectively handle customer complaints and concerns in a professional and courteous manner
- Ability to work both independently and part of a team
- Strong organizational skills

**QUALIFICATIONS**
- Degree in Marketing, business or similar is **essential**
- Prior experience working in retail or customer service (advantageous)
- Knowledge of e-commerce platforms and digital marketing is essential
- Experience on e-commerce platforms is essential
- Awareness of e-commerce trends and best practices within the industry (advantageous)

Application Question(s):

- Have you worked on any e-commerce platforms?

**Education**:

- Bachelors (required)

**Experience**:

- digital marketing: 2 years (preferred)

Application Deadline: 2024/02/29



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