Regional Lead

2 weeks ago

Pretoria, South Africa Thomas International UK Limited Full time

**About the Company**

Thomas International are a leading global talent assessment platform provider. For 40 years, we have been using our suite of scientifically valid psychometric assessments and in-house training portfolio to provide technology driven solutions to ensure our clients recruit, develop, manage and engage their workforce as effectively as possible. We own our businesses in the UK, France, Belgium, Netherlands, South Africa, Australia, Hong Kong and Malaysia with circa. 200 employees and have developed an extensive distribution model for our assessments and, as a result, we sell to over 50 countries worldwide.

The company received private equity investment in February 2018 and is on an accelerated and ambitious growth plan. This will be achieved through a transformation of our online products via our new Thomas Assessment platform, launched in late 2020. We will continue to build upon our combination of science, data and technology, delivered via a SaaS approach that is disruptive in challenging the existing solutions in the market.

**About the role**

Reporting to the Global Customer Success Director, the Regional Lead - Customer Success (UK), you will be responsible for the execution and delivery of the wider business objectives for Customer Success in the UK. You will lead, mentor, and inspire a team of direct reports comprising of Customer Success Managers and Associate Customer Success Managers within the UK.

**Responsibilities**:

- Lead a team of UK Customer Success Managers to hit their KPIs
- Achieve regional expansion and renewal budget for the financial year
- Provide accurate forecasting to Global CS Director
- Identify key commercial risks in the UK in relation to customer engagement and churn and manage effectively
- Effective communication with Senior Leadership to provide in-depth reporting
- Represent the voice of the customer at senior level
- Drive customer success outcomes and optimise the customer journey through effective operational metrics and reporting

**Requirements**:

- 5-10 years’ experience in client facing role
- Experience of managing a team
- Proven track record of high performance
- High level of interpersonal skills
- Excellent time management and prioritisation skills
- Ability to negotiate and influence
- Organisational skills
- Excellent written and verbal communication skills
- Data driven decision making approach
- Effective innovator
- Resilience
- Presentation skills
- Planning & sales effectiveness

**Location**:
We are flexible on location for this role, as long as it's in a country where Thomas International has an office i.e. UK, South Africa, Belgium, Netherlands and France. We require this person to be able to work standard UK core business hours and to speak fluent English. They are also required to hold the right to work in one of the above mentioned countries, as we do not offer any visa sponsorship or support towards relocation.

**Benefits**
- **Hybrid Working**:

- **Early finish Friday during summer months**:

- **Emphasis on Wellbeing** - Mental Health First Aiders in the business
- **Opportunities to make an impact outside of the day job** - Several cross-functional groups, which anyone can get involved with, contribute to and even set up e.g., Diversity and Inclusion workstreams and Rainbow Alliance
- **Referral scheme** - Substantial fee on offer a successful referral
- **Truly Global business** - mix and work with people from different countries and culture

We Recognise that there is a statutory duty under the Equality Act 2010 for employers to safeguard against discrimination on grounds of disability, and that this applies not only to existing employees but also to potential job applicants.

Our commitment to diversity and inclusion permeates throughout everything we do, from our products to our people.

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