Divisional Field Services Manager

2 weeks ago

Pretoria, South Africa Herotel Full time

Herotel is seeking a highly motivated **Divisional** **Field Services Manager** position to join the Divisional Management team in the Northern Region, to be based at any one of the following offices in the Southern Region**:Ventersdorp, Potchefstroom, Klerksdorp, Pretoria and Nelspruit.**

**_ABOUT THE ROLE:_**
The **Field Services Manager** is responsible for leading and managing all Technicians, Field Service Contractor Management, Scheduling and Technical Support Agent teams, and implementing functional tactical goals aligned to Herotel's strategic objectives.

**Key **_Responsibilities_** will include, but not be limited to**:

- Leadership and management of the following functions:

- _Technicians_ - all customer installations, maintenance, field support, and CPE recoveries.
- _Field Service Contractor management_ - onboarding, managing and QA of all contractors doing field services.
- _Scheduling_ - organising all customer facing field activity.
- _Technical Support Agent (TSA)_ - doing all field services planning, field technician support, and verifies the quality of all field services activities.
- **Functional** Strategic/tactical planning**
- Develop a clear functional tactical plan for the division, ensuring alignment with other divisions, regions, and functions; aligned to the strategic objectives.
- Participate in the Regional Team business plan development, ensuring clear cross-functional tactical goals are distilled from strategic objectives.
- Analyze functional data to identify trends and opportunity for continuous improvement in and customer satisfaction.
- Lead process improvement initiatives to streamline functional operations and increase efficiency.
- Produce functional reporting.
- **Divisional Management**
- Develop operational plans in conjunction with Team Leaders, in accordance with the business plan.
- Manage and allocate resources effectively to meet customer service demands and ensure optimal performance.
- Ensure that Team Leaders lead operational teams into action to execute plans by establishing daily, weekly, and monthly routines as well as running projects and ad-hoc activities.
- Establish controls in the process to ensure speed, cost, quality, and risk metrics are achieved.
- Facilitate effective and ongoing cross-functional alignment with other functions through the formal management discipline of Herotel's Management Operating System as well as the implementation and management of partnership agreements.
- Develop and maintain positive relationships with customers and other stakeholders, such as vendors and functional partners.
- **Leadership**
- Lead and coach Level-2 Team Members to help them improve and to remain aligned to the tactical goals and culture of the business.
- Align the function with other divisions, functions and regions.

**_Work Experience and Skills required for this role:_**

**_Experience:_**
- Minimum of 3 years in a Managerial role.
- 5 years in a high volume and complex logistics or field services environment.
- Experience in the Telecommunications industry will be beneficial.

**_Skills and Competencies:_**
- Proven competency in strategic and tactical thinking, including the ability to analyze complex situations, identify and prioritize goals, and develop effective plans to achieve them.
- Ability to effectively communicate (verbal and written) and implement plans.
- Results orientation and drive.
- Analytical thinking and problem solving.
- Decision making and sound judgment.
- Resilient, adaptable, and self-aware.
- Leadership and People Management (plan, organize, lead and control).
- Be willing to travel within the Regional district.

**_Qualifications:_**
- Grade 12
- Bachelor's Degree in Management, Logistics, Operations, or a related filed advantageous.
- Other management or logistics qualification or training would be beneficial.
- If you meet the above requirements, please submit your CV with contactable references._

**_PLEASE NOTE:_

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