Customer Channel Planner

4 days ago


Johannesburg, South Africa Heineken Full time

**Purpose of the job**

Build unrivalled customer partnerships by being customer centric. Effectively manage quality of finished products, and develop high end designated outlets in order to deliver the volume and full service package as outlined in the Commercial & Supply Chain Plan.

**Key Result Areas**:

- Serves as a single point of contact for Redistributors/RTM/Customer
- Acts as the 1st point of escalation for Commercial/Sales teams
- Ensures Distributor satisfaction through constant interaction with Distributor and internal cross-functional departments
- Drives continuous improvements in business processes via critical thinking, sharing of best practices, and ensuring appropriate alignment with cross functional teams
- Ensure adherence to order guidelines and proactively recommend order management & process improvements to Distributors (i.e. route-to-market, order lead time, order quantity)
- Proactively manage exceptions outside of the order process, including but not limited to Distributor issues and quality issues
- Provide insight into collaboration opportunities with our Distributors and see through to execution
- Manage all delivery issues
- Manage Namibian orders - ensuring all orders are on the allocation list
- Manage total portfolio including secondary orders
- Update to customers/KAM’s
- Checking load plan to ensure all orders are planned

**Minimum Educational Qualifications**:

- Post Matric qualification (1st degree highly desirable).

**Professional Experience**:

- 1 - 4 years excellent computer skills and trade experience.
- Understanding of logistics and inventory management concepts
- Strong organization and planning skills
- Demonstrated ability to build strong customer relationships and manage customer expectations
- Accuracy, analytical skills and attention to detail are required
- Excellent interpersonal, oral & written communication, organization and teamwork skills
- Proficiency in Microsoft Word, Excel and Outlook
- Ability to interact with all levels of management
- Team player; co-operative; proactive; fast learner
- Ability to multi-task and work independently; to prioritize and perform tasks efficiently even when under pressure or time constraint and follow-through to completion

**Personal Attributes**
- Strategic Direction
- Strategic Alignment
- Business Analysis & Challenge
- Quality driven
- Integrating Perspectives
- Continuous Process Improvement



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