Facilities Management Administrator
2 weeks ago
**Main purpose / objective of the position**:
Being the primary contact / liaison for the supplier’s administrative personnel Telephonically and E-mail. Manage and resolve client / supplier complaints / queries and request.
Ensuring that the Suppliers invoices are uploaded in the correct format.
Completed according to the set guidelines communicated to the Suppliers.
Data verified and checked - and moved to the correct next level.
All approved invoices processed and send to the client.
Statistics is maintained of all transactions for the day.
Records are being kept (saved) on the central Knowledge drive.
Maintain good long-term customer and client manager relationships.
**Decision making authority**:
Has the authority to execute all Key Performance Areas as stated on this form and in line with the company approval framework and client policies and procedures.
**Experience / Education**:
Minimum of Grade 12.
2-3 year’s relevant experience in invoicing and end-user support.
Experience within the Facilities Management field is preferable.
**Skills required**:
Computer literacy.
Infor EAM.
MS Office - Excel and Word.
Outlook.
Administration Skills.
Time Management.
Telephone skills.
**Knowledge required**:
Contract Management (SLA Suppliers etc).
Financial principles / processes (costings).
Policies and procedures.
Preparation of reports, including dashboards.
Administration skills, Communication skills.
**Competencies required**:
Assertive.
Tolerance for Routine.
Communication (Fluency in languages appropriate to target client community).
Systematic Thinking.
Methodical.
Tolerance for stress.
Drive and productivity.
Teamwork and Co-operation.
Customer and Quality Focus.
Accuracy.
**Major drivers of work volume**:
Client demands and expectations.
Number of work orders.
Size of regions.
**Interface / relationships with**:
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