Account Operations Specialist

5 days ago

Cape Town, South Africa Dimension Data Full time

The role of the Managed Services Operations Specialist is to take responsibility for the management of service delivery for less complex managed services operations within NTT clients. They are also responsible for resource allocation and the management of the shift rotation schedule thereby ensuring optimal client service delivery.

The Account Specialist analyzes, monitors, and evaluates the function of the workforce (call or service) center by monitoring activities on a real-time basis. Creates schedules and provides regular reports to management on workload and workforce. Works with Finance to maintain budget accuracy and improve forecast capabilities. Defines both long-term strategies and ever-changing, short-term, and immediate workforce needs. Handles shift change requests and monitors new-hire, holiday, and seasonal shift needs. Updates and maintains scheduling database with current information; and researches, recommends, and implements call center technology and process improvements to reduce overall costs.

**Key Role and Responsibilities**:
Responsible for operational coordination of the service delivery team, creating and executing on plans and reporting on the team activities in the required forums
- Ensure that employees reporting into them are engaged and understand their career opportunities, by taking responsibility for the development and training of their team members
- Assist with resource planning and deployment according to the requirements of the service contract

Responsible for planning and executing the delivery of services that NTT is contractually bound to deliver in terms of the contracts held by clients
- Work with the relevant stakeholders to create, define and catalogue service offerings and present these to the sales force and clients
- Assist with the provision of quotations and accurate pricing for services required by the client
- Participate in the negotiation of service level agreements and the details of the contract
- Ensure the management of incidents and problems and respond to escalated queries
- Manage calls logged to ensure effective and timeous resolution
- Conduct regular feedback sessions with the client to report on contract performance and contract activities
- Conduct regular vendor meetings using measurable criteria to report and manage vendor performance Compile and maintain accurate documentation on vendor processes and procedures and incorporate these into the NTT processes to ensure seamless and efficient service delivery to the client
- Understands the financial position of and provides input into various aspects of service delivery to ensure the profitable management of contracted responsibilities
- Setup and manage the contract within the agreed budget and conduct monthly contract reviews to track actual achieved metrics, ensuring long term profitability of the contract
- Contribute to the increase in contract revenue by seeking and reporting on growth opportunities within the contract
- Ensure the compilation and distribution of the relevant service delivery and operations reports to the relevant forums
- Analyse metrics and report on contract performance Responsible for resource allocation and the management of the shift rotation schedule thereby ensuring optimal client service delivery

**Knowledge, skills and attributes**:
***Display strong orientation towards ensuring client satisfaction and service delivery
- Reliable and are able to produce a high quality of work
- Excellent verbal and written communication skills and are able to engage across all levels in the business
- Ability to effectively manage work processes and proactively manage situation to achieve the desired outcomes
- Good people management and leadership skillsv
- Proven ability to build, manage and foster a team-oriented environment
- Proven ability to work creatively and analytically in a problem-solving environment
- Ability to quickly become proficient in client processes and related systems
- Demonstrated strong ability to analyze, design and improve business processes

**Academic Qualifications and Certifications**:

- Bachelor’s degree or equivalent in a related field
- ITIL qualification and other technical certifications preferred

**Experience required**:
Solid work experience in service delivery within a large scale (preferably multi-national) technology services environment across a range of services including managed services.
- Demonstrated experience in managed services and service delivery environment including technical and service management exposure.
- Demonstrated experience in developing establishing processes and enforcing adherence to processes policies
- Outsourcing operations experience
- Customer Support Operations experienc

  • Business Operations and Accounting Specialist

    3 weeks ago

    Cape Town, Western Cape, South Africa West Coast Personnel Full time

    Job Description: Business Operations and Accounting SpecialistAt West Coast Personnel, we are seeking a highly skilled and experienced Business Operations and Accounting Specialist to join our team. As a Business Operations and Accounting Specialist, you will play a vital role in ensuring the smooth operation of our business while handling various accounting...

  • Accounting Operations Specialist

    4 weeks ago

    Cape Town, Western Cape, South Africa HR Genie Full time

    HR Genie is seeking an experienced Accounting Operations Specialist to manage our financial operations in Parow. The ideal candidate will have strong analytical skills, experience in accounting, and knowledge of IFRS and South African tax regulations.Key Responsibilities:Manage the preparation of financial statements, including balance sheets and income...

  • Account Manager Operations Specialist

    7 months ago

    Cape Town, South Africa Social Places Full time

    **About Us** Social Places is an award-winning marketing technology agency based in Century City, Cape Town, operating since 2015. We have created proprietary marketing and CRM software that allows our clients to manage their digital eco-system across a range of digital platforms from a single dashboard. You can watch our overview video here: Watch Here....

  • Account Operations Specialist

    4 days ago

    Cape Town, South Africa The Labour Guy Full time

    **Account Operations Specialist** Cape Town, South Africa The role of the Managed Services Operations Specialist is to take responsibility for the management of service delivery for less complex managed services operations within our client’s corporation. They are also responsible for resource allocation and the management of the shift rotation schedule...

  • Operations Specialist

    7 months ago

    Cape Town, South Africa Mass Staffing Projects Full time

    **Job Information** - Location- Cape Town- Salary- R850k - R650k- Job Type- Permanent- Education- CA(SA)/ BCom (Hons) with accounting- Experience- 4-6- Reference- OS090721JP- - finance.jobs(at)staffingprojects.co.za- Fax- 0865728847Our client, an investment company based in Cape Town, is currently seeking an Operations Specialist to join their operations...

  • Accounting Specialist

    4 weeks ago

    Cape Town, Western Cape, South Africa Communicate Recruitment Full time

    Accounting SpecialistWe are looking for an experienced Accounting Specialist to support our accounting operations at Communicate Recruitment.The ideal candidate will have a solid understanding of reconciliations and general accounting practices, as well as experience with accounting software and multi-currency transactions.Responsibilities include:Generating...

  • Accounting Specialist

    4 weeks ago

    Cape Town, Western Cape, South Africa CA Support Full time

    Job Title: Accounting SpecialistWe are seeking an experienced Accounting Specialist to join our team at CA Support. This role is responsible for setting up and maintaining consignment accounts for our business operations abroad. The ideal candidate will have a strong background in accounting, with experience in consignment accounting, cost chains, and...

  • Operations Specialist

    7 months ago

    Cape Town, South Africa Mass Staffing Projects Full time

    **Job Information** - Location- Cape Town- Salary- R850k - R800k- Job Type- Permanent- Education- CA(SA)- Experience- 5 years (tax accounting)- Reference- OS15072021SW- - finance.jobs(at)staffingprojects.co.za- Fax- 0865728847Job Title: Operations Specialist Location: Cape Town **Salary**: R850k - R800k **Job Description**: - Registered CA(SA) - 5 or...

  • Accounting Specialist

    3 days ago

    Cape Town, Western Cape, South Africa Status Staffing Full time

    Company OverviewStatus Staffing is a leading recruitment agency specializing in temporary and permanent staffing solutions for various industries.Job SummaryWe are seeking an experienced Accounting Specialist to join our team. The successful candidate will be responsible for providing financial operations support, ensuring the accuracy and efficiency of...

  • Account Specialist

    3 months ago

    Cape Town, South Africa Relocation Africa Full time

    **Company**: Relocation Africa (PTY) LTD ( SME business ) **Location**: Kenilworth, Cape Town **Start date**: January 2025 **Salary**: R18,000 - R20,000 per month - based on skillset and previous experience We are still looking Relocation Africa is a leading company in the global mobility sector in Africa, with our Head Office based in Kenilworth, Cape Town...

  • Financial Operations Specialist

    4 weeks ago

    Cape Town, Western Cape, South Africa Conova Recruitment Full time

    Job OverviewWe are seeking a highly skilled Financial Operations Specialist to join our team at Conova Recruitment. As a key member of our accounting department, you will be responsible for managing all financial operations, ensuring accuracy and compliance with regulatory requirements.

  • Accounting Specialist

    3 weeks ago

    Cape Town, Western Cape, South Africa Tradelink Full time

    About the RoleWe are looking for an experienced Accounting Specialist to join our team at Tradelink. As an Accounting Specialist, you will play a critical role in ensuring the accuracy and completeness of our financial records.Key ResponsibilitiesMaintain accurate and up-to-date financial records, including invoices, purchase orders, accounts payable,...

  • Business Operations Specialist

    4 weeks ago

    Cape Town, Western Cape, South Africa The Legends Agency Full time

    Job Title: Business Operations SpecialistCompany Overview:The Legends Agency is a dynamic organization seeking a skilled Business Operations Specialist to join our team. This role will play a crucial part in ensuring the smooth operation of our business, managing loan accounts, and maintaining compliance with regulatory requirements.Estimated Salary:$60,000...

  • Financial Account Specialist

    3 weeks ago

    Cape Town, Western Cape, South Africa Isilumko Staffing (JHB) Full time

    At Isilumko Staffing in Johannesburg, we are seeking a skilled Financial Account Specialist to join our team. This is a 6-month contract role that requires the candidate to assist drivers with inquiries, resolve account issues, and ensure a seamless customer experience.We estimate the salary for this position to be around R200,000 - R250,000 per annum,...

  • Financial Operations Specialist

    4 weeks ago

    Cape Town, Western Cape, South Africa Gap Consulting Full time

    Gap Consulting requires a skilled Financial Operations Specialist to join their team. As a key member of the organization, you will be responsible for managing the financial operations of our dealerships, ensuring accuracy and efficiency in all financial activities.ResponsibilitiesManage dealership accounting functions, including accounts payable, accounts...

  • Financial Operations Specialist

    1 month ago

    Cape Town, Western Cape, South Africa Communicate Recruitment Full time

    At Communicate Recruitment, we are seeking a highly skilled Financial Operations Specialist to join our team. This role is an exciting opportunity for an experienced accountant to take on new challenges and contribute to the company's success.About the RoleThe Financial Operations Specialist will be responsible for overseeing and maintaining the fixed asset...

  • Accounting Specialist

    4 weeks ago

    Cape Town, Western Cape, South Africa HR Genie Full time

    Job Title: Accounting SpecialistEstimated Salary: R350,000 - R550,000 per annumLocation: Cape Town, South AfricaJob Type: Permanent, Full-TimePrimary Industry: Accounting and FinanceSecondary Industry: Professional ServicesJob Description:We are seeking an experienced Accounting Specialist to join our team at HR Genie. As a key member of our finance...

  • Accounting Specialist

    3 weeks ago

    Cape Town, Western Cape, South Africa Recruitment Solutions Full time

    Job Description: Accounting SpecialistWe are seeking a highly skilled and experienced Accounting Specialist to join our team at Recruitment Solutions. This is an excellent opportunity for a qualified professional to take on a challenging role and make a significant impact on the company's financial performance.Estimated Salary: $80,000 - $100,000 per...

  • Junior Accounting Specialist

    4 hours ago

    Cape Town, Western Cape, South Africa Megan Forg Consulting Full time

    Job DescriptionMegan Forg Consulting is seeking a highly skilled Junior Accounting Specialist to join our team.About the Role:Update daily cashbook and post to general ledger with precision and accuracy.Assist in creditor and debtor control tasks to ensure seamless financial operations.Perform general office administration duties, including filing and...

  • Financial Operations Specialist

    3 weeks ago

    Cape Town, Western Cape, South Africa The Legends Agency Full time

    Job SummaryWe are seeking a highly skilled Financial Operations Specialist to join our team at The Legends Agency. This role is responsible for managing debtor accounts and financial reporting, ensuring accurate information and high-quality service while meeting required timeframes for ad-hoc financial requests.Key ResponsibilitiesAccounts Receivable...