Account Manager Operations Specialist

5 months ago

Cape Town, South Africa Social Places Full time

**About Us**

Social Places is an award-winning marketing technology agency based in Century City, Cape Town, operating since 2015. We have created proprietary marketing and CRM software that allows our clients to manage their digital eco-system across a range of digital platforms from a single dashboard. You can watch our overview video here: Watch Here. Our global footprint spans 42 countries, proudly serving some of the world's largest franchise brands.

We are a team of 50+ passionate, intelligent, and hard-working individuals. We have a flexible working environment, and a great team culture and are looking for ambitious team members to help scale our business further globally.

**Job Title**: Customer Success / Account Management Operations Specialist

**Department**: Account Management

**Location**: Cape Town

**Job Summary**:
As a Customer Success / Account Management Operations Specialist at Social Places, your primary responsibility is to optimise and streamline the operations of the Account Management team. You will work closely with Account Managers and team leads to develop and implement processes, tools, and strategies that enhance productivity, improve client satisfaction, and ensure efficient workflows.

**Key Responsibilities**:
**Process Improvement**:

- Identify bottlenecks and areas for improvement within the Account Management team's processes.
- Collaborate with team leads and stakeholders to design and implement streamlined workflows.

**Tools and Technology**:

- Evaluate and recommend software and tools that can enhance the efficiency of the Account Management team.
- Provide training and support for the adoption of new tools.

**Data Analysis**:

- Analyze data related to account management operations to identify trends, areas for improvement, and opportunities for automation.
- Generate reports and insights to guide decision-making.

**Training and Development**:

- Assist in the development of training programs for Account Managers to improve their skills and knowledge.
- Conduct training sessions on new processes and tools.

**Documentation**:

- Create and maintain documentation of standard operating procedures (SOPs) for the Account Management team.
- Ensure that team members have easy access to relevant documentation.

**Client Feedback and Insights**:

- Collect and analyze client feedback related to the account management process.
- Provide actionable insights to improve client satisfaction and retention.

**Cross-Functional Collaboration**:

- Collaborate with other departments, such as Sales, Digital, and Product Development, to ensure alignment and smooth handoffs.

**Quality Assurance**:

- Implement quality control measures to ensure that client interactions and deliverables meet company standards.

**Qualifications**:

- Bachelor's degree in a related field (e.g., Business, Operations, Management).
- Proven experience in operations, process improvement, or a similar role.
- Familiarity with project management and process mapping tools.
- Strong analytical skills and the ability to work with data.
- Excellent communication and interpersonal skills.
- Detail-oriented with a focus on continuous improvement.
- Experience in the SaaS or digital agency industry is a plus.

  • Data Analyst

    3 months ago

    Cape Town, South Africa Account Media Limited Full time

    **Job description** **Salary**: R200,000 - R300,000 **Working Hours**: 8am - 4:30pm - Monday to Friday **About Us**: Account Media are a London-based B2B demand generation specialist, who help global enterprise technology brands fuel their sales pipeline via content-led demand generation tactics. Our operations team are now recruiting for a data entry /...

  • Retail Store Operations Manager

    1 week ago

    Cape Town, Western Cape, South Africa Agrimark Operations Limited Full time

    Job Title: Retail Store Operations ManagerCompany: Agrimark Operations LtdDescription:We are seeking an experienced Retail Store Operations Manager to join our team at Agrimark Operations Ltd. The successful candidate will be responsible for managing a retail store, overseeing sales, staff, inventory, and operational & administrative systems and controls.Key...

  • Logistics Operations Manager

    1 week ago

    Cape Town, Western Cape, South Africa Agrimark Operations Limited Full time

    Job Title: Logistics Operations ManagerAgrimark Operations Limited is seeking a highly motivated and experienced Logistics Operations Manager to join our dynamic team. As a key member of our operations team, you will be responsible for the overall management of our distribution centre, ensuring efficient and effective logistics operations.Main...

  • Operations Specialist

    5 months ago

    Cape Town, South Africa Mass Staffing Projects Full time

    **Job Information** - Location- Cape Town- Salary- R850k - R650k- Job Type- Permanent- Education- CA(SA)/ BCom (Hons) with accounting- Experience- 4-6- Reference- OS090721JP- - finance.jobs(at)staffingprojects.co.za- Fax- 0865728847Our client, an investment company based in Cape Town, is currently seeking an Operations Specialist to join their operations...

  • Senior Travel Specialist

    4 weeks ago

    Cape Town, Western Cape, South Africa Zeebra Junction Specialist Recruitment Full time

    Job Title: Senior Travel SpecialistWe are seeking a highly experienced and skilled Senior Travel Specialist to join our team at Zeebra Junction Specialist Recruitment. The ideal candidate will have a strong background in the travel industry, with a focus on high-end safaris and expeditions in Africa and South America.Key Responsibilities:Design and sell...

  • Marketing Specialist

    1 week ago

    Cape Town, Western Cape, South Africa Agrimark Operations Limited Full time

    Job Title: Marketing Specialist - Packaging MaterialsJob Summary: We are seeking a highly motivated and results-driven Marketing Specialist to join our team at Agrimark Operations Limited. As a Marketing Specialist - Packaging Materials, you will be responsible for developing and implementing effective marketing strategies to promote our packaging materials...

  • Retail Store Manager

    7 days ago

    Cape Town, Western Cape, South Africa Agrimark Operations Limited Full time

    About UsAgrimark Operations Limited is a growth-focused business and subsidiary of KAL Group Ltd, proudly listed on the Johannesburg Stock Exchange (JSE). With over 100 locations across South Africa and a growing ecommerce presence, we offer high-quality farming supplies, solutions, and retail products to a diverse customer base. Our company values...

  • Operations Specialist

    4 weeks ago

    Cape Town, Western Cape, South Africa Arvo Full time

    Job Title: Operations SpecialistArvo is seeking an experienced Operations Specialist to join our team in Bellville, Cape Town. As an Operations Specialist, you will play a critical role in promoting robust operating procedures across our investment management business.Key Responsibilities:Contribute to the development and implementation of efficient...

  • Operations Specialist

    1 month ago

    Cape Town, Western Cape, South Africa Arvo Full time

    Job Title: Operations SpecialistArvo is seeking an experienced Operations Specialist to join our team in Bellville, Cape Town. As an Operations Specialist, you will play a critical role in promoting robust operating procedures across our investment management business.Key Responsibilities:Contribute to the development and implementation of efficient...

  • Accounting Operations Manager

    5 months ago

    Cape Town, South Africa Yoco Full time

    **Who we are**: Yoco was founded in 2015, and has since processed over R100 billion in digital payments for over 400,000 businesses in South Africa. We’re breaking down barriers and unlocking economic opportunities that enable people to thrive. We have over 330 team members across our key hubs in South Africa and the Netherlands, all with a bias for...

  • Accounting Specialist

    2 weeks ago

    Cape Town, Western Cape, South Africa iStaff Recruitment Full time

    Job Title: Accounting SpecialistiStaff Recruitment is seeking an experienced Accounting Specialist to join our team.Responsibilities:Maintain accurate and up-to-date financial records.Review and approve payment requests, ensuring proper documentation.Manage online banking access for authorized personnel.Prepare and monitor monthly cash flow forecasts,...

  • Financial Accountant Specialist

    3 weeks ago

    Cape Town, Western Cape, South Africa Network Recruitment Full time

    Job Title: Financial Accountant SpecialistJob Summary: We are seeking a highly skilled Financial Accountant Specialist to join our team at Network Recruitment. As a Financial Accountant Specialist, you will be responsible for managing the financial aspects of our client's business, including financial reporting, budgeting, and forecasting.Key...

  • Key Accounts Specialist

    1 month ago

    Cape Town, Western Cape, South Africa Hire Resolve Full time

    Job Title: Key Accounts SpecialistHire Resolve is seeking a skilled Key Accounts Specialist to join our team in Cape Town. As a Key Accounts Specialist, you will be responsible for managing and nurturing key client relationships, ensuring their satisfaction and retention.Key Responsibilities:Manage and develop key client accounts to drive business growth and...

  • Account Specialist

    1 month ago

    Cape Town, South Africa Relocation Africa Full time

    **Company**: Relocation Africa (PTY) LTD ( SME business ) **Location**: Kenilworth, Cape Town **Start date**: January 2025 **Salary**: R18,000 - R20,000 per month - based on skillset and previous experience We are still looking Relocation Africa is a leading company in the global mobility sector in Africa, with our Head Office based in Kenilworth, Cape Town...

  • Accounts and Creditor Management Specialist

    2 weeks ago

    Cape Town, Western Cape, South Africa LLM Recruitment Full time

    Accounts / Creditors / Billing Role:We are seeking a skilled Accounts and Creditor Management Specialist to manage our credit and billing operations. In this role, you will be responsible for systems management, including Infosoft and ICE Sage & Sage X3, as well as Excel sheet management and email account maintenance.Key responsibilities include:Completing...

  • Operations Specialist

    5 months ago

    Cape Town, South Africa Aquarius Recruitment Full time

    Our client is a very successful and prominent Asset Management company that has made big strides in asset gathering and building their AUM in the past five years on the back of a sound business strategy and excellent investment performance. Due to the growth in their business they now have a new position for an Operations Specialist to join their operations...

  • DFM Operations Specialist

    2 hours ago

    Cape Town, Western Cape, South Africa Old Mutual Full time

    Company OverviewOld Mutual is a leading provider of investment solutions to Discretionary Fund Managers.Job DescriptionWe are seeking an experienced DFM Operations Specialist to join our team. The successful candidate will be responsible for managing institutional client accounts, implementing transactions requested by clients, and providing support to...

  • Financial Operations Specialist

    1 week ago

    Cape Town, Western Cape, South Africa Network Recruitment Full time

    Financial Operations SpecialistWe are seeking a highly skilled Financial Operations Specialist to join our team in Cape Town. The successful candidate will oversee the financial operations of our group, ensuring accurate financial reporting, effective budgeting and forecasting, and supporting the consolidation and inter-company accounting processes.Key...

  • Operations Specialist

    5 months ago

    Cape Town, South Africa Mass Staffing Projects Full time

    **Job Information** - Location- Cape Town- Salary- R850k - R800k- Job Type- Permanent- Education- CA(SA)- Experience- 5 years (tax accounting)- Reference- OS15072021SW- - finance.jobs(at)staffingprojects.co.za- Fax- 0865728847Job Title: Operations Specialist Location: Cape Town **Salary**: R850k - R800k **Job Description**: - Registered CA(SA) - 5 or...

  • Financial Operations Specialist

    3 weeks ago

    Cape Town, Western Cape, South Africa Aramex Full time

    Aramex is seeking a skilled Financial Operations Specialist to join our team. The salary for this position is estimated to be around R250,000 per annum, depending on location and experience.Job Description:The Financial Operations Specialist will be responsible for the Collections of the Cape Town Book, ensuring timely delivery of Statements & invoices to...