Service Manager

7 months ago

Polokwane, South Africa Bonafide Human Capital Full time

Our well known passenger dealer vehicle dealer client based in Polokwane looking to employ an experienced Service Manager.

This position will be suited to an experienced person who has the ability to manage an organised and profitable service department; delivering high quality service and focused on customer satisfaction.
Responsible for mentoring and leading all departmental staff, ensure that repairs are performed correctly and efficiently by qualified technicians and that the service department maintains a consistently high level of customer satisfaction.

Specific Role Responsibilities:
The responsibilities of a Service Manager include the following tasks:

- Drive the achievement of productivity, efficiency and customer service level index goals and objectives.
- Manage a profitable workshop against budget, including analyzing workshop performance data e.g. productivity of technical staff, labour rates, efficiency of workshop, expense monitoring and control etc.
- Manage escalated workshop (technical) problems accordingly, including:

- Escalation of technical/ product related issues to Bt.
- Ensuring continuous support and guidance to technical staff throughout technical problem-solving stages.
- Ensuring future corrective action plans to address various technical problems are implemented.
- Ensure accurate workshop capacity planning according to productive and available staff is done.
- Control (WIP) work in progress on all vehicles in the workshop daily to maintain an acceptable level, and manage end-to-end throughput, maintaining awareness of the status of all vehicles.
- Achieve industry leading standards of customer care, process efficiency and cost control.
- Exceed all targets and labour sales objectives through efficient workshop operations management.
- Ensure efficient equipment and asset control, and administration processes.
- Ensure the highest level of customer satisfaction, service level achievement, and customer retention.
- Responsible for the annual budget of Service Department.
- Manage risk (financial and non-financial) within department.
- Ensure compliance with OEM and business policies and processes, as well as adherence to relevant workshop operating procedures and practices.
- Maintain good housekeeping within department, including ensuring compliance to the Brand''s CI guidelines within the department.
- Manage and improve environmental, health and safety standards.
- Conduct departmental meetings and general aftersales meetings to ensure effective communication.
- Manage training of all service staff.
- Lead, manage, attract, retain, appraise and develop staff.

Qualifications and Experience:
Minimum Qualifications and Experience needed:

- Senior Certificate (Grade 12) or equivalent NQF 4 qualification.
- 5+years’ Experience as a Service Manager
- Recognised Management Diploma or Certificate - an advantage.
- Qualified Motor Technician (A-certification) - an advantage.

Other:

- Valid, unendorsed driver’s license and the ability to competently and legitimately drive.
- Computer literate
- An effective understanding of financial principles, including budgeting and forecasting.
- An effective understanding of relevant technology and systems.
- An effective understanding of the Environmental and Occupational Health & Safety Acts.

**Skills**:

- Have sound communication skills in English and language commonly spoken in the area (speak & write).
- Interpersonal competence; effective at working with people and building relationships.
- Technical, mechanical insight and experience.
- Business orientated thinking and resource management; basing decisions on business implications and KPI’s, focusing on cost-benefit considerations and handling resources in a sustainable manner.
- Good financial acumen.
- Systems oriented.
- People management competence, including performance management and employee development & motivation.
- Problem solving and motor vehicle fault finding skills.
- Delivering results and meeting customer expectations.
- Coping with pressure
- A team player
- Motivation to perform and achieve results; focusing on solutions and measurable results, strives for outstanding performance and sets challenging goals.
- Valuing Diversity
- Conflict resolution

Personal Attributes
- Committed
- Initiative
- Self-managed and resilient
- Adaptability
- Someone who values and builds relationships.

**Salary**: From R30,000.00 per month

**Experience**:

- Dealer Principal at Dealership level: 5 years (required)

  • Service Manager

    6 months ago

    Polokwane, South Africa Bonafide Human Capital Full time

    Specific Role Responsibilities - Exceed all targets and labour sale objectives through efficient workshop operations. - Ensure efficient equipment control, assets control and fluent administration processes. - Ensure the highest level of customer satisfaction and retention. - Lead and manage service team. - Create and Leverage Collaborative Partnerships. -...

  • Service Delivery Manager

    18 hours ago

    Polokwane, South Africa Motivity (PTY) Ltd Full time

    Job description **_Overview of the Role: _** Our Service Delivery Managers (SDM) are professional technical services managers responsible for co-ordinating the delivery of services into key clients. The SDM plays a vital role in creating long-term healthy client relationships, acting as the bridge between the client and our operational delivery team. The...

  • Vehicle Service Manager

    6 days ago

    Polokwane, South Africa First Degree Recruitment Full time

    Vacancy: Service Manager **Duties**: - Oversee Service team, repair processes to deliver a positive service experience and maintain profitability - Coach team members on ways to drive service departrment and customer service - Work with the service advisor to ensure proactive resolution of all customer complaints and make follow-up calls, as needed -...

  • Service Centre Manager

    7 months ago

    Polokwane, South Africa PG Group Processing Full time

    **Main job purpose** To lead, manage and support the entire operation of a Fitment Centre, by implementing and driving Company Standards and aligning business to the Company Strategy. **Main Objective** - Ensure the achievement of company budgets by generating revenue, generating sales through establishing and maintaining a customer base, managing...

  • Engineering Services Manager

    2 weeks ago

    Polokwane, South Africa Bidvestfacilitiesmanagement Full time

    ROLE PURPOSE - Ensure infrastructure services are maintained and operational to service standards specified. - Maintain availability of assets and building in accordance to specified standards. - Support the planned maintenance programme in order to ensure business continuity incurs minimum downtime. - Proactively manage the maintenance process and identify...

  • Protection Services Manager Operations

    6 days ago

    Polokwane, South Africa De Beers Group of Companies Full time

    Company Description - Join us as a Protection Services Manager Operations where you will be accountable to the Senior Protection Services Manager for all issues relating to the management and optimisation of protection services for the Group. The role needs to initiate appropriate strategies, policies and systems within the Operation to minimize risks...

  • Financial Services Manager

    2 months ago

    Polokwane, Limpopo, South Africa Bonafide Human Capital (Pty) Ltd Full time

    PurposeThis key role provides support to the dealership network by delivering an efficient service to customers and the dealership through vehicle finance and the sale of approved products. Position OverviewThis role ensures all training, fit & proper, honesty and integrity requirements of the Financial Service Board (FSB) are upheld, while maximizing gross...

  • Service Advisor

    4 weeks ago

    Polokwane, South Africa Jobted ZA C2 Full time

    We are looking for an experienced Vehicle Service Advisor to join a well-established automotive brand in Limpopo. You will be responsible for managing service bookings, customer inquiries, and coordinating with the service department to ensure excellent customer service. Key Responsibilities: - Greet customers and assess their service needs. - Schedule and...

  • Service Advisor

    4 weeks ago

    Polokwane, South Africa First Degree Recruitment Full time

    We are looking for an experienced Vehicle Service Advisor to join a well-established automotive brand in Limpopo . You will be responsible for managing service bookings, customer inquiries, and coordinating with the service department to ensure excellent customer service. Key Responsibilities: Greet customers and assess their service needs. Schedule and...

  • Service Advisor

    4 weeks ago

    Polokwane, South Africa First Degree Recruitment Full time

    We are looking for an experienced Vehicle Service Advisor to join a well-established automotive brand in Limpopo. You will be responsible for managing service bookings, customer inquiries, and coordinating with the service department to ensure excellent customer service.Key Responsibilities:Greet customers and assess their service needs.Schedule and manage...

  • Financial Service Specialist, Portfolio Management

    4 weeks ago

    Polokwane, Limpopo, South Africa Standard Bank Group Full time

    Job OverviewWe are seeking a highly skilled Financial Service Specialist to join our team in Polokwane. The successful candidate will be responsible for supporting the Relationship Manager with day-to-day administrative and sales functions.

  • Automotive Service Coordinator

    4 weeks ago

    Polokwane, Limpopo, South Africa First Degree Recruitment Full time

    We are seeking an experienced Automotive Service Coordinator to join First Degree Recruitment in Limpopo. The successful candidate will be responsible for managing service bookings, customer inquiries, and coordinating with the service department to ensure exceptional customer satisfaction.Key Responsibilities:Greet customers and assess their service...

  • Field Service Technician

    4 months ago

    Polokwane, South Africa Sourceworx Full time

    **Job description**: The field service technician job description calls for an individual who is able to manage multiple projects at the same time and travel to various places to provide services. A field service technician is able to repair various forms of equipment, machinery, and electronics. **Minimum Qualifications and experience**: - Minimum A+, N+...

  • Merchant Service Consultant

    7 months ago

    Polokwane, South Africa The Individual Touch CC Full time

    To serve as the primary Merchant Service Consultant for the respective regions, within the internal service team, ensuring optimal service levels, client satisfaction, and retention. This role involves liaising between clients, internal departments, and the external sales team. Additionally, it entails providing efficient and effective service support to the...

  • Regional Service Consultant

    7 months ago

    Polokwane, South Africa Dymaxa Recruitment Full time

    Our client, a non-profit, medical scheme is seeking a **Regional Service Consultant for Polokwane, Limpopo.** **Responsible for excellent service delivery to members, advisors, providers, and suppliers in accordance to prescribed processes. Coordinating the functions and logistics of the regional office and responsible for all purchases and other logistic...

  • Multi Service Driver

    8 months ago

    Polokwane, South Africa Servest Careers Full time

    **Job Context**: Servest Office Services, a division of the Servest Group has an open vacancy for a Multi Service Driver at the Pretoria Office. The position is reporting to the Operations Manager. The incumbent must have good driving skills. **Minimum Requirements**: Matric Valid Drivers Licence and PDP Previous experience in a similar role Experience...

  • Regional Service Consultant

    7 months ago

    Polokwane, South Africa Qetello Holdings Full time

    **Location**: Limpopo **About Our Client**: Our client is a leading medical scheme based in Pretoria, dedicated to providing comprehensive healthcare benefits to its members. They are committed to innovation, quality service, and the well-being of their clients. **The role**: **Functions**: - Deliver excellent service to members, advisors, providers, and...

  • Service Advisor- Polokwane

    1 month ago

    Polokwane, South Africa Jobted ZA C2 Full time

    Our client based in Polokwane, Limpopo, is looking for an experienced Dealership Service Advisor to join their service department. The successful candidate must have strong Dealership Service Advisor skills and be able to manage their day effectively and proficiently. Requirements: - Matric Certificate - Driver's license - Experience working in a franchise...

  • Service Advisor- Polokwane

    2 months ago

    Polokwane, South Africa Sydsen Full time

    Our client based in Polokwane, Limpopo, is looking for an experienced Dealership Service Advisor to join their service department.The successful candidate must have strong Dealership Service Advisor skills and be able to manage their day effectively and proficiently. ...

  • Service Advisor- Polokwane

    2 months ago

    Polokwane, South Africa Sydsen Full time

    Our client based in Polokwane, Limpopo , is looking for an experienced Dealership Service Advisor to join their service department.The successful candidate must have strong Dealership Service Advisor skills and be able to manage their day effectively and proficiently. ...