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Service Centre Manager

5 months ago

Polokwane, South Africa PG Group Processing Full time

**Main job purpose**

To lead, manage and support the entire operation of a Fitment Centre, by implementing and driving Company Standards and aligning business to the Company Strategy.

**Main Objective**
- Ensure the achievement of company budgets by generating revenue, generating sales through establishing and maintaining a customer base, managing expenses, effective stock control, effective cash management and strict adherence to company processes that will result in sustainable profitability and growth.
- Establish a culture of trust, effective communication, cooperation and aligned team dynamic towards achieving business Key Performance Indicators (KPI's) through effective leadership, performance management and KPI tracking.
- Manage excellent customer service by empowering all staff through training opportunities to ensure highest levels of Net Promoter Scores (NPS) are achieved by delivering exceptional customer service through timeous communication, one call resolution and effective scheduling.
- Enforce and effectrively manage compliance to standard business practises and procedures by conducting checks on counter sales, review Price Purchase Variance (PPV) and Internal Transfer of Stock (ITS) so as to reduce stock loss and utilise end of day reports to monitor Fitment Centre performance so as to mitigate overall risk.
- Attend to and embrace new business related learning opportunities, continuous development and or improvements and extended reasonable work related tasks and responsibilities as may come about towards remaining in a industry leading position.

**Critical job requirements**

**Qualification(s)**
- Grade 12
- B Com Degree (Management)

**Knowledge**
- Computer Literacy
- SAP**Main job purpose**

To lead, manage and support the entire operation of a Fitment Centre, by implementing and driving Company Standards and aligning business to the Company Strategy.

**Main Objective**
- Ensure the achievement of company budgets by generating revenue, generating sales through establishing and maintaining a customer base, managing expenses, effective stock control, effective cash management and strict adherence to company processes that will result in sustainable profitability and growth.
- Establish a culture of trust, effective communication, cooperation and aligned team dynamic towards achieving business Key Performance Indicators (KPI's) through effective leadership, performance management and KPI tracking.
- Manage excellent customer service by empowering all staff through training opportunities to ensure highest levels of Net Promoter Scores (NPS) are achieved by delivering exceptional customer service through timeous communication, one call resolution and effective scheduling.
- Enforce and effectrively manage compliance to standard business practises and procedures by conducting checks on counter sales, review Price Purchase Variance (PPV) and Internal Transfer of Stock (ITS) so as to reduce stock loss and utilise end of day reports to monitor Fitment Centre performance so as to mitigate overall risk.
- Attend to and embrace new business related learning opportunities, continuous development and or improvements and extended reasonable work related tasks and responsibilities as may come about towards remaining in a industry leading position.

**Critical job requirements**

**Qualification(s)**
- Grade 12
- B Com Degree (Management)

**Knowledge**
- Computer Literacy
- SAP
- Company policies and procedures
- DPS
- Business Acumen (1st)
- For a Large Fitment Centre: Extensive knowledge of the full range of PG Glass products

**Skills**
- Budgeting Skills
- Customer relationship management
- Problem Solving Skills
- Interpersonal Skills

**Experience**
- For a Medium Fitment Centre: Total of 5 years relevant experience
- For a Large Fitment Centre: Total of 7 years relevant experience
- For a Medium Fitment Centre: 2 years of total functional experience must have been exposure to general management duties
- For a Large Fitment Centre: 2 years of total functional experience must have been exposure to general management duties
- For a Large Fitment Centre: 2 years of total functional experience must have been in a full management role within a Fitment Centre
- Company policies and procedures
- DPS
- Business Acumen (1st)
- For a Large Fitment Centre: Extensive knowledge of the full range of PG Glass products

**Skills**
- Budgeting Skills
- Customer relationship management
- Problem Solving Skills
- Interpersonal Skills

**Experience**
- For a Medium Fitment Centre: Total of 5 years relevant experience
- For a Large Fitment Centre: Total of 7 years relevant experience
- For a Medium Fitment Centre: 2 years of total functional experience must have been exposure to general management duties
- For a Large Fitment Centre: 2 years of total functional experience must have been exposure to general management duties
- For a Large Fitment Centre: 2 years of total functional experience must have been in