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Digital Customer Service Agent Self Service Project
4 weeks ago
**Admin and Office Management**
**Pretoria - Gauteng**
***:
**Digital Customer Service Agent - Self Service Project**
**PRETORIA**
**(Ref: DCSA/PTA/2024/02-7T)**
**R241 485.00pa**
12 months temp assignment
**Purpose**:
Seven Customer Service Agent positions are currently available at the Head Office of the GPAA based in Trevenna. These positions will be filled as 12-month temp positions. The **purpose of the role** is to provide administrative functions and to resolve queries and complaints on first contact within the Clients Relationship Management environment.
**Key performance areas**:
The incumbent will be responsible for a wide variety of tasks which includes but are not limited to the following:
**Provide quality customer service within CRM**:
Handle all face-to-face enquiries received effectively
Follow up and finalize enquiries referred to other business units, within the agreed time frames
Update on all the relevant GPAA systems
**Provide Client liaison services within the office**:
Respond to escalated queries within allocated time frame
Interact with the departments and members regarding outstanding queries
Relationship management on any changes happening in the various sections
Provide/ request feedback to various clients and stakeholders
Follow-up with business units and provide feedback to clients until cases are finalized
Effective and efficient administration of documents received
Provide administrative support at outreach initiatives
**Provide data inputs in the compilation of the reports**:
Report any issues/make recommendations with regards to ongoing service improvements and maintain a high level of client care
Compile and submit daily, weekly and monthly production statistics to the supervisor
Check and update consolidated/escalation lists to the supervisor
**Competencies, Knowledge and Skills**:
Excellent problem solving skills
Excellent presentation skills
Excellent communications skills, both verbal and written
Ability to communicate with clients.
Time management skills
Self-management - being able to work independently
Knowledge of Employee Benefits
Knowledge of client relations management
**Minimum requirements**:
An appropriate three-year tertiary qualification (at least 360 credits) with 18 months proven experience in the processing (administration) of life insurance/employee benefits or client relationship management/client care within Employee Benefits, Life or other Insurance, Medical Aid environments or similar financial institutions.
**OR**
A Grade 12 Certificate/Senior Certificate (Matric) with three years proven experience in the processing (administration) of life insurance/employee benefits or client relationship management/client care within Employee Benefits, Life or other Insurance, Medical Aid environments or similar financial institutions.
Knowledge of GEPF products and services will be an advantage
Computer literacy that would include a good working knowledge of Microsoft Office products
**Closing date: 27 February 2024
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Pretoria, Gauteng, South Africa Affirmative Portfolios Full timeAdmin and Office ManagementPretoria - Gauteng***: Digital Customer Service Agent - Self Service ProjectPRETORIA(Ref: DCSA/PTA/2024/02-7T)R pa12 months temp assignmentPurpose:Seven Customer Service Agent positions are currently available at the Head Office of the GPAA based in Trevenna. These positions will be filled as 12-month temp positions. The purpose of...
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