Customer Service Agent

6 months ago


Pretoria, South Africa Pillango Placements Full time

**Gauteng**, PTA - East**

**R 10000 - R 12000 Monthly Cost To Company**

If you are a person who has some logistics experience and has the ability to handle and resolve customer complaints professionally, then this position might be what you're looking for We are looking for a Customer Service Agent in Boksburg.

**REQUIREMENTS**
South African citizen.
Code B driver's license and own transport.
Willing to work overtime and be available after business hours and during weekends when required.

**QUALIFICATIONS & EXPERIENCE**
Senior certificate (NQF 4).
Knowledge of Parcel Perfect.
Previous customer service experience in the courier/freight industry will be an advantage. Relevant work-related skill, knowledge, or experience will be an advantage.

**CAPABILITIES & COMPETENCIES**
Excellent ability to give attention to detail.
Ability to work accurately at a fast pace.
Good organising and prioritising skills.
Ability to work in a systematic, methodical and orderly manner in order to achieve goals on a consistent basis.
Computer literate, able to work with MS Office.
Good Excel skills.
Excellent typing skills.
Ability to work productively under pressure.
Ability to manage time effectively.
Good communication skills with both internal and external clients.
Excellent proficiency in both English and Afrikaans (read, write and speech).

**KEY PERFORMANCE INDICATORS**
Managing incoming calls and customer service inquiries.
Generating sales leads which develops into new customers.
Identifying and assessing customer needs to achieve satisfaction.
Genuinely excited to help customers.
Patient, empathetic and passionately communicative.
Understand the value of good communication skills.
Ensuring excellent service standards, responding effectively to customer inquiries and maintaining high customer satisfaction.
Providing accurate, valid and complete info by using the right method/tools.
Handling of customer complaints and providing appropriate solutions/alternatives within the time limits; follow up to ensure resolution. Take the extra mile to engage customers.


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