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Multi Lingual Quality Assessor
4 weeks ago
**Multilingual Quality Assessor - Johannesburg**
Please read on for more details:
**Purpose of the job**
Interaction monitoring aligned to a prescribed quality framework
Fulfill SLA requirements by meeting targets
Being 100% accurate when assessing
Required to provide feedback on coaching opportunities
Ability to identify and flag any breaches real time
Conduct group feedback sessions based on quality trends identified
Conduct and or participate in call calibrations internally & externally
**Minimum requirements**
- Quality Assurance experience an advantage
- Must speak 4 or more of the below languages in addition to English:
Ndebele
Northern Sotho
Sotho
SiSwati
Tsonga
Tswana
Venda
Xhosa
Zulu
Afrikaans
South African English
- Applicants must have a determined and positive attitude with a commitment to business improvement
- Good general PC literacy
- Good ‘people skills’ for building relationships with colleagues at all levels
- The ability to plan and prioritize
- Calm under pressure
- Decision making ability
- Accuracy with record keeping qualities
- Organized
compliance and overall agent performance.
To **apply**, send us a copy of your updated CV.
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