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Multi Lingual Quality Assessor
2 weeks ago
Multilingual Quality Assessor - Johannesburg
Please read on for more details:
Purpose of the job
Interaction monitoring aligned to a prescribed quality framework
Fulfill SLA requirements by meeting targets
Being 100% accurate when assessing
Required to provide feedback on coaching opportunities
Ability to identify and flag any breaches real time
Conduct group feedback sessions based on quality trends identified
Conduct and or participate in call calibrations internally & externally
Minimum requirements
- Quality Assurance experience an advantage
- Must speak 4 or more of the below languages in addition to English:
Northern Sotho
Sotho
SiSwati
Tsonga
Tswana
Venda
Xhosa
Zulu
Afrikaans
South African English
- Applicants must have a determined and positive attitude with a commitment to business improvement
- Good general PC literacy
- Good 'people skills' for building relationships with colleagues at all levels
- The ability to plan and prioritize
- Calm under pressure
- Decision making ability
- Accuracy with record keeping qualities
- Organized
To
apply, send us a copy of your updated CV.
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