Client Service Agent-4
2 weeks ago
Job Description
To ensure client retention by providing after-sales service for multiple channels and brands in a contact centre environment, in compliance with strict regulations.
- Contribute to cost efficiencies through responsible utilisation of work related resources
- Contribute to teamwork and inclusivity within own team
- Identify and utilise opportunities to assess and improve own performance
- Uses technical know-how to identify, solve and escalate problems
- Handles the after-sales process for multiple channels and brands to ensure client retention
- Ensure operational excellence through the delivery of work processes according to defined quality standards
- Provides exceptional customer service when interacting with internal and external customers
- Delivers customer service through adherence to quality service standards
Job Details
Application Closing Date
06/05/24
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