Regional Manager: Islamic Banking
7 months ago
Bring your possibility to life Define your career with us
- With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job Summary
Specialist advice and support in the development of Regional tactical strategy and plans. The purpose of the role is to maintain a customer relationship portfolio of major customers in respect of their business requirements including maximising customer sales, service and profit performance in the businesses and overall Region.
**Job Description**:
**Job Description**:
The purpose of the role is to maintain a customer relationship portfolio of major customers in respect of their business requirements including maximising customer sales, service and profit performance in the businesses.
Key Accountabilities:
Relationship/Stakeholder Management
- Manage the relationship with key regional stakeholders (i.e. Regional Heads across the segments within the business).
- Manage relations with top 50 clients to ensure the continuous improvement of customer retention.
- Establish and maintain professional relationships through networking with industry leaders.
- Establish and maintain professional relationships with key internal stakeholders i.e. Group Marketing and Communications at key events.
- Host regular and relevant functions (as agreed with line management) to socialize with current and potential clients and stakeholders.
- Represent Islamic Banking on the relevant provincial forums by driving key agenda points for the unit.
- To sit on the relevant Exco’s, OPCO’s, Manco’s and provide feedback to Islamic Banking through established relations across the group to ensure the continuous enhancement and improvement of customer retention initiatives to reduce account closure rates.
- Sustain and uphold already established relationships with existing clients by visiting, answering queries, or by analysing financial situation and business requirements of clients, so as to support and link the client with value added products or create awareness as to IB solution offerings
- Co-ordinate client functions on an adhoc basis in order to create general awareness of IB offerings. Act as a conduit and be the regional relationship manager between 3rd party clients in order to ensure delivery of superior customer experience and achievement of set goals.
Business Development/ Sales Performance
- Responsible and accountable for the delivery of regional sales targets for Islamic bank across all business areas.
- Develop and implement a Regional Sales Strategy
- Identify which new clients will improve the spread of client value contribution and implement targeted relationship-based programmes to attract those clients
- Identify product and/ solution gaps in the market and recommend corrective action to address the gaps
- Champion and manage acquisition plans in conjunction with Sales and Acquisitions teams
- Ensure effective target distribution throughout the regions and delivery of targets
- Assist bankers to ensure target attainment
- Engage with regional managers to maintain visibility of Islamic Banking products and services.
Market Intelligence
- Provide regional insights to the Islamic Banking head-office team that will assist in the development and maintenance of Customer Value Propositions
- Collect market intelligence through research by reading articles, publications, internet, word of mouth and networking on a daily basis to keep abreast of market developments.
- Assess market opportunities with respect to competitor sales sources by remaining in touch with market forces and influences
- Manage knowledge capital by collecting, categorising, storing, protecting and distributing the results of market research
- Understand the High Net Worth Islamic Banking customer base of the per region
- Identify and build relationships with the customers who deliver the most value to the business.
- Create a Customer Relationship Management matrix to manage and report on these relationships.
- Analyse, interpret and present the data to key stakeholders to build their understanding of the Islamic Banking market and influence their ability to identify and support the opportunities this market presents
- Produce monthly business development reports detailing initiatives, progress and performance of all sales and relationship activities
- Build relationships with key stakeholders in each of the High Net Worth segments so that Islamic Banking is included in their campaigns and events and they, in turn, support Islamic Banking campaigns and events
- Investigate and drive new initiatives that would benefit business in acquiring new channels of sales, such as linking with enterprise development, Retail Banking etc networking or presenting at local business events which are supported by A
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