Fleet Operations Manger

2 weeks ago


Pretoria, South Africa Ford Motor Company Full time

Facilitate, manage, and influences all aspects of the Aftersales concerns experienced by the Fleet customer. Key focus is to address and handle process breakdowns, problems and concerns (both parts supply and technical), to assist the Dealer and Customer in improving problem resolution, quality of repairs and overall productivity (less downtime). Responsible for all fleets (Rental, Leasing, Corporate, Government and Dealer fleets). Responsible for the whole of South Africa, Namibia and Botswana.

**Qualification**

B-Com degree with marketing or related field

**Experience**
- 5-7 years dealer experience / dealer operations / in field experience
- Conflict resolution - handling escalated customer issues.
- Experience in a marketing/sales or financial analysis function will be an advantage
- Knowledge of Customer Contact Process and Guidelines, Escalated Handling Process an asset
- Experience in automotive industry essential
- Field Experience is essential, an in depth understanding of dealer operations.
- Manage the Aftersales experience of our direct customers Fleet and Government.
- Lead the timeous collation of relevant information into the Retail Production report to ensure accuracy for decision making on overall volume change and mix management to support monthly retail and wholesale objectives.
- Manage company stock profile to ensure minimization of aging stock
- Manage company stock to ensure yearend inventory levels of less than 10 days working stock.
- Provide input into the quarterly/monthly VM program
- Manage relationship interdepartmental as well as relationships with suppliers on the QVM program.
- Manage all VM programs in Fleet operations
- Work with QVM Global Team approving body convertors.
- Work closely with Marketing department, Sales Planning, Distribution, Fleet, Ford Financial Services, Dealer Marketing Fund to deliver FMCSA’s Retail Sales, Share and Revenue objectives.
- Develop effective retail variable marketing incentives to meet the sales and market share objectives.



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