Fcs Operations Manager

2 weeks ago


Pretoria, South Africa Fidelity Services Group Full time

**FCS Operations Manager**

**FCS Hermanstad**

**Reporting to the Branch Manager**
he above position is vacant at Fidelity Cash Solutions **Hermanstad**, reporting to the Branch Manager.

The overall purpose of this position is to ensure that CIT Operations is efficiently managed.

**Minimum Requirements**:

- Matric Certificate, PSIRA Grade A registration and accreditation
- Al least 5 years’ experience in the security industry
- Working knowledge of ISO 9001:2008 Quality Management and its requirements
- People management experience
- Administration, interpersonal communication and client liaison skills are required
- Strong planning, leadership, organisational skills as well as good interpersonal and communication skills are essential
- Computer literacy and Microsoft Programs
- Must be competent in all three firearms with business purpose
- Own reliable transport and valid Code 10 Driver’s Licence is required with PDP
- Knowledge of vehicle security systems
- Knowledge of Trans track
- Knowledge of CPC operations

**Key Performance Areas: (not totally inclusive)**:

- Manage CIT Operations Mafikeng
- Maintain the CIT operations/new clients/fleet and solving of client problems
- Draft and maintain processes and procedures to support the performance of the CIT operations
- Quality control and act as intermediary for trouble finding and fixing of CIT problems
- Manage controllers/operators/guards and monitor quality and performance
- Personnel management and ensure high levels of training standards are maintained
- Interact with suppliers to ensure equipment is fixed timorously

**Other personality attributes**:

- Must be honest and reliable
- Must have good verbal and language abilities
- Must be assertive
- Must be self
- motivated
- Pay attention to detail
- Customer service and relations
- Quality assurance
- Willing to work overtime
- Willing to Travel

**Core Competencies**:

- Self-development
- Communication skills
- Customer focus
- Team work

**_

**_ Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate._


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