Supervisor: Branch Administration

6 months ago

East London, South Africa Assupol Life Ltd. Full time

1. Facilitate client relations across branch offices
- Oversee service delivery to both external and internal clients (TCF)
- Address and document complaints proficiently (TCF)
- Supervise adherence to compliance standards and client service efficiency (TCF)
- Monitor the calibre of all client service administrative tasks related to sales (TCF)
- Support sales efforts to meet targets effectively.
- Administer business retention strategies.

2.Supervise New Business Policy Administration
- Ensure the efficiency and accuracy of data capturing processes (TCF).
- Monitor compliance with quality assurance standards for new business procedures, including sampling 1% AL and 4% CNS cases (TCF).

Oversee the implementation of tick-off procedures and policies to uphold regulatory compliance and operational integrity (TCF).
- Provide leadership and guidance to optimize new business operations and maintain high standards of service delivery.

3.Supervise Claims Registration Processes
- Oversee the registration of claims, ensuring accuracy and completeness (TCF).
- Review processed claims to verify accuracy and ensure comprehensive system notes (TCF).
- Conduct checklist completion on a sampling basis and submit to the Branch Operations head office (TCF).
- Provide leadership and guidance to maintain quality assurance and compliance standards in claims management.

4.Management of budgetary control
- Compile budget.
- Supervise branch office expenditures within budget limits.
- Strategize and implement methods to reduce operational costs.
- Oversee procurement, inventory management, and supply logistics.

5. Report on Branch Office Operations
- Present monthly administrative activity reports detailing daily office operations and challenges.
- Furnish Sales with weekly statistics regarding pending correspondence related to new business.
- Supervise the submission of claims registers.

6. Management of logistics
- Guarantee branch offices maintain corporate identity standards.
- Ensure offices are properly maintained.
- Coordinate with the facilities department for any maintenance-related concerns.

7. Responsible for compliance and TCF
- Follow company policies, procedures, and the General code of conduct, aligning with FSCA and all regulatory guidelines.
- Provide guidance to staff regarding pertinent legislation and industry standards.
- Coach staff on applicable business rules, policies, and procedures (Assupol, CNS, Kestrel, Incub8, and PL).

8. Comply with FAIS requirements.
- Oversee employee representatives while they deliver services under supervision.
- Provide monthly supervision evidence to HR.
- Mentor and train supervisees to ensure their thorough understanding of products.
- Attend meetings between employees and clients to observe and offer guidance.

9. Management of staff
- Conduct audits and maintain control over attendance registers.
- Administer staff leave arrangements.
- Monitor and evaluate staff performance on a monthly and bi-annual basis (TCF).
- Efficiently manage branch operations
- Lead training, development, and ongoing coaching initiatives for staff.
- Ensure compliance with disciplinary and grievance procedures.
- Manage the updating of IT programs.

10. Oversight of the Integration Process
- Ensure seamless integration by aligning policies and procedures across branch office staff (Assupol, CNS, PL, Kestrel, Cornerstone, Top Top, and Incub8).
- Facilitate cross-functional collaboration to ensure consistency and efficiency in operations.
- Monitor adherence to integrated policies and procedures to promote organizational unity and effectiveness.
- Provide guidance and support to ensure successful implementation of integration initiatives.
- Regularly assess integration progress and address any challenges or gaps to optimize outcomes.

Knowledge and SKills

Formal Education
- Degree in Management (Advantage)
- Recognized qualification as per the FSCA list of recognized qualifications

Technical/Legal Certification
- RE 5 (Representatives)
- RE 1 (Key Individuals) (Advantage)
- Fit and Proper Representative: Tier 1

Experience
- 4 Years’ Experience in the Insurance Industry;
- 3 years in Supervisory/Management
- Experience in Category A, B1,B2, C and Retail Benefits

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