Account Manager

3 days ago

Johannesburg, South Africa KERRIDGE COMMERCIAL SYSTEMS CORP Full time

In this role, you will work with the Sales Executives to gain a solid understanding of business requirements of both prospective and existing customers. You will listen to the customer to ensure that you understand what they are asking for, but you will also take the initiative in offering and validating alternative approaches where you believe that this may better meet the need. You will document these requirements, including any developments that may be required.

You will build and deliver presentations and demonstrations, that are customised to address the customer
- specific requirements and use customer sample data, and that professionally demonstrate our products and services to our customers and prospects in order to meet their business challenges.

Your focus will be on supporting the sales activity with both existing and prospective customers, from initial contact right through to completion of the sales process. On completion of a sale, you will then brief the PSG team on customer requirements, demonstrating proposed solutions where required

This role will also require account management responsibilities, where you will work closely with, and support the Sales Director in raising the company’s profile, maximise income through selling into the existing client base and contribute creatively to the continued growth and development of the organisation. The role will involve being the point of call for clients and internal support staff regarding critical client issues and commercial aspects of the account.

**Key Responsibilities**:
**Pre-Sales**
- Working with the sales team to respond to qualified sales opportunities’ and customer RFI’s.
- Attending regular meetings and leading workshops with customers and prospects to gain a thorough understanding of business requirements and producing documentation that reflects this understanding.
- Building and delivering software presentations that demonstrate to our customers that we fully understand their requirements and that we can meet their business challenges with confidence.
- Demonstrating K8 and related products to new opportunities and existing customers
- Liaising with both the Development and Professional Services Group (PSG) to translate customer requirements into real software and business propositions and communicating these to the customer.
- Enhancing our core Demonstration Systems capabilities and building re-usable demonstration scenarios.

**Account Management**
- This role will involve liaising internally and externally to manage specific customers and influence solutions.
- Building relationships at all levels including board and executive within the accounts
- Identification and closure of sales opportunities within this account
- Internal and external management of account to ensure maximum commercial return
- It is expected that, as a minimum, you will deliver an agreed annual sales target for the named accounts
- You will be required to manage and co-ordinate all commercial aspects of the account on a daily basis, with a focus of driving sales and taking more of their IT spend.
- On a monthly basis, you will report and forecast at the sales meeting and via the CRM the activity and opportunities that exists within your accounts
- It is expected that much of your time will be spent at your customers’ premises
- You will be in control of all contractual aspects of our relationship with the customer with the full support of the management

**Key Requirements**:

- Outstanding verbal and written communication skills
- Excellent interpersonal and organisational skills
- Creative, practical and able to work effectively under pressure and to tight deadlines
- High level of computer literacy, excellent Excel skills required
- Strong commercial awareness in all areas
- Experience of working in sales within a software solution sales environment
- Demonstrate success in a similar role
- Deep knowledge of K8

**Special Role Requirements**

A current SA driving licence is desired; overtime, travel and staying away from home will be a requirement

**Company Info**

Kerridge Commercial Systems (KCS) is the market leader in developing and delivering fully integrated business management solutions for distributors, suppliers, resellers, wholesalers and merchants. Our mission is simple: to design, implement and support high performance systems that enable our customers to source effectively, stock efficiently, sell profitably and service competitively.

**Equal Opportunities**

KCS is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires us to adjust the recruiting process please do advise us when contacted.
- To all recruitment agencies: KCS does

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