Account Manager

2 weeks ago

Johannesburg, South Africa Travelport Full time

**Travelport is a place of opportunity. It’s our incredible team that makes our company great - our people drive our winning culture.**

**What’s Travelport?**

Travelport is a worldwide travel retail platform that provides easy ways for businesses like airlines, hotels, and car rental companies to connect through personalized content to agencies and travelers. The world is changing, and our industry must change with it. We’re leading the change; we are the change.

We are on a mission to power the future of travel; come join us.

**What does a great Account Manager - SME Airlines do?**

You will be responsible for the management of a defined portfolio of SME Airlines worldwide, with ownership of account renewal, enhancement, acquisition, and revenue targets **.**A Primary point of contact for Airline accounts, maintaining excellent relationships with account key individuals. Ensuring Airline engagement with all Travelport products and services to fully meet and exceed their needs. Create, implement, measure, and review a strategic and operational plan that drives the achievement of business goals within their portfolio.

**Responsibilities include**:

- Develop partnerships with assigned airlines to drive commercial advantage for Travelport in distribution, access rates, and competitive positioning whilst ensuring ongoing excellent customer service.
- Identify customer needs, then match those needs to Travelport solutions to enhance Travelport’s value proposition and revenue growth.
- Address Travel Agency content and booking functionality dependencies associated with their airlines.
- Maintain, using our CRM system, complete and up to date required Account Development Plans, and achieve buy-in for those plans with their Airline customers.
- Effectively engage and leverage resources by building co-operative relationships with internal Travelport teams
- Ensure our CRM system is always up to date and accurate so that effective performance, opportunity status, planned activities, and target reporting is achievable for their portfolio of accounts.
- Adhere to Travelport’s internal sales principles for the execution of sales plans, including the use our internal global sales enablement platform.

**Who we are looking for in this role**:

- Proven track record of success in sales, customer service, and/or client relationship management in the technology space
- Responsibility for revenue generation and experience in implementing a Sales Plan
- Ability to understand business processes, technology, and products, and to articulate the benefits they can bring to customers.
- Upbeat, outgoing, positive, resourceful, and holding an entrepreneurial mindset
- Results-driven, with real energy and drive, and with a growth mindset - someone who embraces challenges and seeks out and takes on opportunities for their own learning, growth, and development.
- Highly numerate and commercially aware with a sound understanding of business drivers.
- Superior communication, negotiation, and presentation skills and great attention to detail.
- Other languages would be advantageous for managing client relationships across Europe, APAC and America.

**Our ambition is to hire for potential not just experience, and you’re likely to succeed if you**:

- Are always ready to give it your all and deliver high quality work
- Are excited to use your creativity and innovative thinking to try new things
- Take responsibility and own your work
- Are courageous and ambitious to challenge what’s been done before

**These are just a few of our employee’s favourite benefits/perks**

Competitive base salary, annual bonus, very generous holiday allowance

**Interested? We’d love for you to get in touch

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