Consumer Educator C

2 weeks ago


Johannesburg, South Africa FirstRand Full time

About us, purpose, experience and qualifications

**about us**:

- make a promise
- be deeply invested
- value our differences
- build trust, not territory
- have courage
- always do the right thing

**purpose**:

- To develop a provincial plan of action to achieve the Bank’s financial education strategy. Develop sustainable relationships with organisations in order to facilitate repeat sessions with consumers and ensure greater alignment with other business units within the Bank.**experience and qualifications**:

- Minimum Qualification - Relevent Bachelor’s Degree
- Experience - 5 Years' experience in Consumer Education, Financial literacy content development**additional requirements**:
**responsibilities**:

- Prevent wastage, and on an ongoing basis identify process improvements in order to contain and reduce costs
- Facilitate relevant, effective and appropriate financial literacy workshops and presentation
- Identify and manage relationships with relevant stakeholder
- Ensure collection of good quality and accurate data for monitoring, reporting and evaluation purposes.
- Develop and revise financial literacy content to meeting target market needs. Ensure consistency and standardization in the delivery of content
- Develop provincial plans that support the Customer Education strategy developed by the bank, which also align with the requirements of the BBEEE Act Consumer Financial Education Codes
- Continuously assess own performance, seek timely and clear feedback and request training where appropriate
- Deliver internal and external customer service excellence through adherence to quality service standards



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