Claims Technician
4 months ago
About us, purpose, experience and qualifications
**about us**:
- make a promise
- be deeply invested
- value our differences
- build trust, not territory
- have courage
- always do the right thing
**purpose**:
- To administrate claims on service plans, maintenance plans and warranties**experience and qualifications**:
- Minimum Qualification - Matric and Motor Mechanic Red Seal Qualification
- Experience - 2 to 3 years working experience**additional requirements**:
**responsibilities**:
- Claims administration and control
- Interact positively with groups or teams and participate to a learning and growth culture where information is actively shared
- Document and load all repair quotes onto client policy or contract
- Produce high quality work, by adhering to predefined standards and procedures and in accordance with compliance and governance standards
- Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service
- Act responsibly with work related resources to contribute to cost containment
- Continuously assess own performance through seeking timely and clear feedback and request training where appropriate
- Identify and utilise opportunities to assess and improve own performance
- Comply with relevant statutory, legislative, policy and governance requirements and adhere to processes and procedures related to area of specialisation
- Communicate all claims and queries to customers
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