Junior Customer Service Agent Courier
7 months ago
**Overview**
**Junior Customer Service Agent Courier**
This is an exciting and challenging position working for the UK’s 2nd largest parcel price comparison sites. The role is fully remote (Work-From-Home).
You will be responsible for resolving delivery issues on behalf of our customers - this is both reactive, from customer inquiries, and pro-active, resolving issues as they occur in our tracking portal.
The job is essentially about problem solving and deciding on the best course of action to resolve delays as quickly as possible, whilst keeping all parties informed.
Applicant Criteria
- A minimum of 1 - 3 years’ customer services experience.
- Experience working in the logistics (courier) industry.
- Home office set-up with your own PC or laptop and headset.
- A reliable broadband connection with a minimum line speed of 10Mbps.
- A backup power supply to cover outages due to load shedding.
- A minimum typing speed of 45 wpm is required.
- Experience working with office programs such as Outlook and Word, is essential.
- Excellent communication skills are a must, both written and verbal.
- Goods levels of diplomacy, when dealing with customer queries, are essential.The CompanyOur Client is the UK’s 2nd largest parcel price comparison site. We send parcels around the world using carriers such as FedEx and UPS on behalf of both consumers and corporate customers. We act purely as a management company, tracking and monitoring shipments on our customer’s behalf. The company has a big focus technology which enables us to offer innovative solutions to our customers and also to provide the very highest level of customer care. The company is young, forward thinking and dynamic and offers excellent career prospects
**Salary**: R16,000.00 - R18,000.00 per month
Ability to commute/relocate:
- Johannesburg, Gauteng: Reliably commute or planning to relocate before starting work (preferred)
Application Question(s):
- Do you have customer service experience in the courier industry (DHL / DSV etc)
- Do you have a home setup with head set, laptop or PC, UPS to support load shedding during power outages?
- Is your line speed at least 10 Mbps?
**Education**:
- High School (matric) (preferred)
**Experience**:
- 1 - 3 Yrs Customer service: 1 year (preferred)
-
Junior Customer Service Agent Courier
7 months ago
Johannesburg, South Africa The Recruitment Agency South Africa (TRASA) Full time**Overview** **Junior Customer Service Agent Courier** This is an exciting and challenging position working for the UK’s 2nd largest parcel price comparison sites. The role is fully remote (Work-From-Home). You will be responsible for resolving delivery issues on behalf of our customers - this is both reactive, from customer inquiries, and pro-active,...
-
Customer Service Agent
7 months ago
Johannesburg, South Africa World Courier Full time- What you will be doing - About us: World Courier: Our commitment to People, Quality and Innovation means we deliver career opportunities that few others can match. From our beginnings 50 years ago couriering time sensitive high importance documents to today’s cutting edge logistics solutions for Cell & Gene Therapies that save lives, we now have over...
-
Senior Customer Service Agent Courier
7 months ago
Johannesburg, South Africa The Recruitment Agency South Africa (TRASA) Full time**Overview** **Customer Service Agent Courier** This is an exciting and challenging position working for the UK’s 2nd largest parcel price comparison sites. The role is fully remote (Work-From-Home). You will be responsible for resolving delivery issues on behalf of our customers - this is both reactive, from customer inquiries, and pro-active,...
-
Customer Service International Agent
7 months ago
Johannesburg, South Africa GAP Consulting Full timeGauteng, JHB - Eastern Suburbs - Transport & Logistics - Market Related | Negotiable - Job ref: ZN1000273/DM - Vacancy type: Permanent SHIFTINTOHIGHCAREER by joining a Transport and Logistics Company that seeks the expertise of a Customer Service International Agent **Minimum Requirements** - Minimum of 5 to 8 years’ recent experience as a Customer...
-
Operations Agent Johannesburg
4 days ago
Johannesburg, South Africa World Courier Full time- What you will be doing - World Courier Our commitment to People, Quality and Innovation means we deliver career opportunities that few others can match. From our beginnings 50 years ago couriering time sensitive high importance documents to today’s cutting edge logistics solutions for Cell & Gene Therapies that save lives, we now have over 3,000...
-
Customer Service Agent
7 months ago
Johannesburg, South Africa Helderberg Personnel Full timeMy client, a group of companies in the Supply Chain industry, has a vacancy for a dynamic Customer Service Agent with at least 1 year’s relevant experience to join their team in Boksburg. customer service|customer service agent **Requirements**: - Valid Code B drivers license and own transport - Matric Certificate - Knowledge of Parcel Perfect -...
-
Operations Agent
7 months ago
Johannesburg, South Africa World Courier Full time- What you will be doing - World Courier Our commitment to People, Quality and Innovation means we deliver career opportunities that few others can match. From our beginnings 50 years ago couriering time sensitive high importance documents to today’s cutting edge logistics solutions for Cell & Gene Therapies that save lives, we now have over 3,000...
-
Customer Service
7 months ago
Johannesburg, South Africa Unique Personnel Full time**Job Number** - 72290 **Job Type** - Permanent **Job Title** - Customer Service / Receptionist / Administrator **Computer Skills** - MS Office **Industry** - Health **City** - Johannesburg **Province** - Gauteng **Job Overview**: We are seeking a dynamic and organized individual to join our team in the role of Customer...
-
German Junior Service Desk Agent
7 months ago
Johannesburg, South Africa Pink Elephant Full timeJoin Our Team as a German Junior Service Desk Agent! Are you a dynamic individual with a passion for communication and a knack for speaking fluent German? We're on the lookout for someone just like you to join our team and kickstart their career journey! As an IT Agent, you'll be at the forefront of our operations, using your excellent people skills and...
-
Mandarin Junior Service Desk Agent
7 months ago
Johannesburg, South Africa Pink Elephant Full timeJoin Our Team as a Mandarin Junior Service Desk Agent! Are you a dynamic individual with a passion for communication and a knack for speaking fluent Mandarin? We're on the lookout for someone just like you to join our team and kickstart their career journey! As an IT Agent, you'll be at the forefront of our operations, using your excellent people skills...
-
Italian Junior Service Desk Agent
7 months ago
Johannesburg, South Africa Pink Elephant Full timeJoin Our Team as a Italian Junior Service Desk Agent! Are you a dynamic individual with a passion for communication and a knack for speaking fluent Italian? We're on the lookout for someone just like you to join our team and kickstart their career journey! As an IT Agent, you'll be at the forefront of our operations, using your excellent people skills and...
-
Customer Service Manager
6 days ago
Johannesburg, South Africa Virtue HR Solutions Full time**The Company**: Kushesh Express **Role Name**: Customer Service Manager **Reporting line**:Operations Director **Location**: Johannesburg, Gauteng **Working hours**: Monday - Friday, 8:00am - 17:00pm **Role summary**: A Customer Service Manager is responsible for the Customer Service Department as well as overseeing all activities to improve customer...
-
Customer Service Agents
2 months ago
Johannesburg, South Africa Advanced Call Center Technologies, LLC Full timeWe offer: - Opportunities to advance within - Flexible schedules - Tremendous bonus opportunities - Fantastic Supervisors and a Positive environment - Affordable benefits for you, your spouse, and/or children - Paid time off and paid holidays - And so much more! - Join a team where your work matters. We treat each interaction as an opportunity to strengthen...
-
Customer Service Agents
3 weeks ago
Johannesburg, South Africa Advanced Call Center Technologies, LLC Full timeWe offer: - Opportunities to advance within - Flexible schedules - Tremendous bonus opportunities - Fantastic Supervisors and a Positive environment - Affordable benefits for you, your spouse, and/or children - Paid time off and paid holidays - And so much more! - Join a team where your work matters. We treat each interaction as an opportunity to strengthen...
-
Customer Service Agent
7 months ago
Johannesburg North, South Africa SydSen Recruit Full timeGauteng, Johannesburg North - R8K - R10K Monthly Basic Salary (Medical Allowance + Provident Fund ) Customer Service Agent (Automotive) - Kempton, Johannesburg My client in the Automotive Industry is seeking a Customer Service Agent to join their team based in Johannesburg. **Minimum Requirements**: - MUST have Truck breakdown assistance experience -...
-
Customer Service Agent
2 days ago
Johannesburg, South Africa Energy at Work Projects Full timeAcquisitions agent is responsible for sales and lead conversion targets. - Marketing to both existing and new customers - Follow up on outstanding leads or queries - Handle inbound and make outbound calls according to campaigns - Demonstrate excellent knowledge of product, service offerings and systems - Negotiate and make relevant product and service...
-
Operations & Customer Service Agent
7 months ago
Johannesburg, South Africa Employ Africa Group Full timeOur client is a rapidly growing marketplace disrupting the logistics industry across Europe. Due to significant existing and future growth, our client is looking for an **Operations & Customer Service Agent** to join their team. Working independently within a team, you will oversee the day-to-day operations of our logistics marketplace, ensuring bookings...
-
Customer Service Agent
3 days ago
Johannesburg, South Africa Pollock and Associates Full timeCustomer Service Agent Distribution / Transport / Logistics / Supply Chain ~ FMCG / Food & Bev /Agri Johannesburg East, Johannesburg - Gauteng - South Africa Reporting to the National Customer Service Manager you will be required to ensure effective and efficient communication with drivers by issuing special instructions and liaising between drivers and...
-
Customer Service Agent
7 months ago
Johannesburg, South Africa Profession Hub Full time**Minimum Education and Experience required**: - Preferably a tertiary education. - Minimum of 5 years within a call centre environment including night shifts. - Knowledge of customer service principles and practices. - Excellent relationship building skills. - Psychological analysis ability. - Strong negotiation skills. **Duties**: - Must thrive on...
-
Customer Service Agent
3 weeks ago
Johannesburg, South Africa MSA Outsourcing Solutions Full timeJob Description MSA Outsourcing Solutions is seeking a detail-oriented and passionate Customer Service Agent to join our dynamic team. In this role, you will be responsible for delivering exceptional service to our customers and ensuring a positive customer experience. Responsibilities: - Respond to customer inquiries via phone in a professional and...