Credit and Collections Representative

3 weeks ago

Johannesburg, South Africa Stryker Full time

**Why finance at Stryker?**:
***:
Are you looking for a profitable and growing company with a great culture and reputation? Stryker was recently named one of the Best Workplace in the WORLD by Fortune Here, you will have many opportunities to learn and grow as we offer development opportunities unique for each employees needs including training, certifications, mentorship, leadership programs, tuition reimbursement, one-on-one coaching and more

**Position summary**:
The Mission of the Credit and Collections Representative is to play a key role interacting in-country face to face with customers, to safeguard the company’s assets and maximize cash flow and liquidity, proactively managing the risk of loss on billed revenue while at the same time supporting the sales effort and fostering the relationship with the customer.

**Essential duties & responsibilities**: (detailed description)

**Credit**
- To play a key role partnering with Sales Stakeholders, aligned with the Finance team, to leverage, influence, guide, and propose the best risk alternatives.
- To gather local customer credit intelligence to provide support ensuring adequate Bad Debt reserves are established based on recognized risk following the methodology in the Bad Debt policy, minimizing the impact of Bad Debt, improving at the same time that the sales and margin growth.
- In coordination with the Credit Risk Team, take order release/hold decisions
- Prepare and propose payment plans with past due customers
- To support ensuring appropriate credit limits are correctly analyzed, reviewed and maintained.

**Collections**
- To drive local effort collecting payments from customers as per the establish terms
- Timely support disputes resolution
- To keep the customer goodwill during the collection process, leading the key negotiations with strategic customers.
- To evolve effective reporting and assessment tools to minimize risk and proactively identify problem areas and customers (at the same time as optimizing Stryker’s long term business strategy).
- To keep Sales and Senior Management informed about emerging problems including:

- Customer overdue status,
- Uncollectible accounts,
- Payment issues,
- Complete reports on the status of delinquent accounts and related collection efforts
- Cultivate strong collaborative relationships with internal customers, including Sales, Customer Service, and any other departments
- Timely escalate large collection or reconciliation issues
- Identify and address payment concerns and red flags before they become problems

**Overall Accounts Receivable**:

- Contribute to continuous improvement initiatives within the O2C function, ensuring that improvements are incorporated in the work routine
- Contribute to accurate customer master data elements
- Maintains documentation to support A/R transactions and facilitate the efficient review and audit of books and records
- Comply with all internal control procedures to ensure accurate financial records
- Performs other related work as assigned by management

**Education & special trainings**:

- Technical degree or at least 2 years of university studies, preferably in Business Administration, Accounting, Finance or related field
- Experience with face to face customer interaction
- Intermediate to advanced MS Office Suite
- Fluent spoken and written English
- Experience on collections-related systems (SAP, Oracle, Credit Management tools, or others)

**Qualifications & experience**:

- 4 - 6 years of relevant experience in a Collections role

**Physical& mental requirements**:

- Ability to work well with cross-functional teams and multi-task
- Ability to influence, and confident presence interacting face to face with customers interaction
- Strong communication (verbal and written) and interpersonal skills, attention to detail and ability to communicate complicated issues effectively
- Demonstrated ability to perform consistently under varying business pressure as well as ability to adapt to a quickly changing environment
- Effective problem-solving skills

**About Stryker**:
Stryker is one of the world’s leading medical technology companies and, together with our customers, is driven to make healthcare better.

The company offers innovative products and services in Medical and Surgical, Neurotechnology, Orthopedics, and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 100 million patients annually.

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