Group IT Director

6 months ago

Sandton, South Africa TBWA South Africa Full time

KEY PERFORMANCE INDICATOR [KPI]
? Assess, coordinates and monitor all projects related to selection, acquisition, development and installation of major Information systems.
? Provides advice on evaluation, selection, implementation and maintenance of Information systems, ensuring appropriate investment in strategic and operational systems.
? Evaluates systems to measure their success.
? Reviews all hardware and software acquisition and maintenance contracts, soliciting involvement and participation of other management team members as appropriate.
? Develops and maintains corporate policies and standards aimed at maximizing effectiveness and minimizing costs related to the acquisition, implementation and operation of IT systems.
? Develops, when possible, master purchase or lease agreements for hardware, software, maintenance and telecommunication services.
? Develops and monitors the approved annual operating and capital budgets for information and technology systems.
? Maintains contact with IT suppliers and maintains knowledge of current technology, equipment, prices and terms of agreements to minimize the investment required to meet established service levels.
? Evaluate alternatives, perform appropriate cost benefit analysis, and recommends solutions that maximize effectiveness and minimize costs
? Commensurate with acceptable risks.
? Manages relationships with vendors for sales, service and support of all information systems and technology.
? Maintains problem logs, documenting system errors or defects.
? Serves as the primary contact to software, hardware and network-related vendors, consultants, and partners.
? Responsible for the technology vision as directed by TBWA Worldwide/Omnicom and planning process that will regularly evaluate existing technology, information systems, and staffing, research new solutions and technologies and recommend changes.
? Responsible for planning, development, evaluation, coordination and management of the information and technology systems for the affiliate.
? This includes telephones, data storage devices, information management systems, and office automation.
? Develops and enforces policy and procedures in line with TBWA Worldwide/Omnicom to ensure the protection of all stakeholder’s IT assets and the integrity, security and privacy of information entrusted to or maintained by the any stakeholder.
? Taking ownership for the security of the networks and the proactive/timely mitigation of security vulnerabilities
? Responsible for maintaining and managing an IT Risk Register
? Oversees the linkage between external technology systems and any stakeholder’s IT resources; including systems for electronic data exchange.
? Facilitate, manage and execute the Group’s Cloud-first strategy
? Gather and analyse changing requirements of users and develop effective and feasible ways to satisfy user requirements
? Promotes and oversees relationships between the agencies networks, IT resources and external entities
? Ensures that all information systems and networks operate according to internal standards, external accrediting agency standards, regulatory agencies and legal requirements.
? Develops and maintains the systems architecture, defining standards and protocols for data exchange, communications, software and interconnection of agencies network information systems.
? Coordinates and manages reporting needs and data analysis for the stakeholders.
? Ensures that the gathering, processing, distribution and use of pertinent information required by management to make decisions occur in a timely, accurate and cost effective manner.
? Manages the system that provides training and support to end users.
? Develop and maintain system recovery plan in the event of power failure, damage to system, etc.
? Facilitate correction of any system failures, contact point for computer problems.
? Oversee the development, maintenance, and communication of systems documentation, policies, and procedures.
? Manage the Netsurit SLA and the outsourced Netsurit staff.
? Motivate and guide the resources within the broader team and take day to day responsibility for the staff performance and their overall development and growth.
? Ensure quality of delivery of service by coordinating with the various stakeholders, manage issues and ensure alignment across the various outsourced partners.
? Supervises the development and maintenance of user documentation, including complete user manuals, FAQs and help files.
? Communicates IS/IT plans, policies and technology trends throughout the organization, including management groups and professional staff.
? Develop, implement and maintain comprehensive user training program.
? Provide directly or arrange new user training and advanced training for existing users.
? Update documentation and on-line help facilities.
? Ensure compliance with the relevant laws and global standards, including SOX, ISO27001
? Ensure Business Continuity Plan are in place, testing

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