IT Technical Specialist
2 months ago
**Listing reference**: 018459**Listing status**: Online-
**Position summary**
**Industry**:IT & Internet
- **Job category**:IT and Telecommunications**Location**:Cape Town
- **Contract**:Permanent**Remuneration**:Market Related
- **EE position**:Yes**Introduction**
- An opportunity has become available for a Technical Specialist III within the IT Infrastructure team, reporting into the Technical Team lead.**Job description**
**Purpose**
- Provide 3rd level support across the Clicks Group, ensuring a seamless service. Patch servers and endpoints, install software, and maintain IT systems as well as troubleshoot networks, servers and hardware.**Objectives**
- Management System Microsoft Server OS & Application installation and support
- OS, Server 2008, 2012, 2016, 2019, 2022
- Hardware and software support
- Troubleshooting technical issues and managing problems
- Monitoring systems performance and taking corrective actions
- Liaising with 3rd party service providers
- Maintaining system and related business documentation
- Patch Management
- O365 management including license management.
- Microsoft Exchange 2016/2019, support and troubleshooting
- Maintain and support Microsoft System Centre Configuration Manager (SCCM), Patch management and package deployments
- VMware Experience and Hyper-V platforms. Server deployments, template management SCVMM
- Active Directory management and hardening
**Minimum requirements**
**Essential Qualification**
- Matric / Grade 12
- Relevant Degree/Diploma in IT
**Job-Related Expeience**:
- Minimum 8 years IT Support experience
- Active Directory experience
- Microsoft Azure and Azure Virtual Desktop experience
- MS Office 365 experience
- VMware, Hyper-V and other Hypervisors experience
- MS Windows 2012 Server 2016 Server, Server 2019 experience
- MS Exchange Server 2016, including Hybrid experience
- Microsoft Remote Desktop Services, management, 2012, 2016, 2019, 2022 experience
- Storage and Backup Technology experience
**Desirable**:
- PAAS, IAAS, PIM to name a few.
- Linux, Kubinetics, RedHat Openshift experience required
- A and N Certification
- Microsoft Certification MCP/MCSA/MCSE/MCITP
**Job related skills**:
- Strong problem solving and analytical skills
- Sound structured programming and solid technical skills
- Good communication and interpersonal skills
- Good documentation skills
- Must be dependable, use ones initiative;
- Determination and drive; Team player;
- Meticulous and logical thinker;
- Ability to learn quickly and share knowledge
- Ability to liaise with users at all levels
**Essential Competencies**:
- Learning and Researching
- Delivering Results & Meeting Customer Expectations
- Adapting and Responding to Change
- Coping with Pressures and Setbacks
- Deciding and Initiating Action
- Working with People
- Presenting and Communicating Information
- Analysing
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