Call Centre Trainer
3 weeks ago
currently have x4 Trainer roles in our Cape Town branch
The Trainers will be contact centre Trainers, hence must have contact centre experience and exposure.
Preferable Sales training, however, we will consider strong customer service as well.
Matric - Non negotiable
Working hours
- our contact centre only supports the US & UK markets; hence a shift can start anytime from 15.00pm - 20.00pm
- to finish 8 hours later.
Salary : Max offered R20 000 pm CTC (and this will include a R1000 Nightshift allowance)
The role Leaving a legacy starts on day one. We believe that we only get one chance to make a great first impression with our new employees and that every interaction is an opportunity to make the world around us better.
Our Trainers should always look the part, act the part, and treat their physical environment as a reflection of their legacy and ours.
We’ve created a program that gives our Trainees incredible access, exposure and the opportunity to succeed in a demanding environment. We need Trainers who will ask that their Trainees take advantage of every opportunity to learn, grow and stay uncomfortable.
Help give our future employees the tools to be more independent. Equip them so that they gain more control of their lives and have a strong foundation upon which to build lifelong habits for success within our company. Facilitate product, soft skills and systems training in a fast-paced contact centre environment so that we achieve both the company and our clients’ business and strategic objectives.
The detail
- Training preparation and facilitation - Update lesson plans, training material and versions to be used in facilitation of training in accordance with our curriculum, systems and/or product changes.
- Be an industry Thought Leader - Constantly look for ways to up-skill and familiarize yourself with business[1]related developments and enhancements in the industry. Constantly seek ways to improve the training experience and share your ideas with your colleagues.
- Coach and Develop our Trainees and new Employees - Provide additional support to the new agents during the first full month throughout our training phases and into full production. Identify development gaps of Trainees and new agents to assist their managers with helping our new employees achieve optimal performance. Provide ongoing feedback to the recruitment team to assist in the improvement of the calibre of future hires.
- Do you have your matric, as well as your Train the Trainer, and RE?
- Are you familiar with the insurance industry?
- While a coaching qualification is preferred, coaching experience is essential.
- Are you qualified as, or interested in becoming, an accredited assessor?
- Do you have a minimum of 2 years’ previous experience in insurance product, systems and/or soft skills training?
- Do you have training experience relevant to a contact centre and/or other high-volume environment?
Pay: R18 000,00 - R22 000,00 per month
**Education**:
- High School (matric) (required)
**Experience**:
- Call Centre: 2 years (required)
-
Call Centre Consultant
4 days ago
Cape Town, South Africa Call Centre Staffing Full timeWestern Cape, CPT - Northern Suburbs - R 9 600 Monthly Basic Plus Commission Our client based in the Northern Suburbs is looking for Call centre consultants to start working on the 1st of May 2023. **Requirements**: - 1 year cold calling experience. - 1 year of customer services experience. - Matric - Must be fluent in Afrikaans and English. - Must reside...
-
Call Centre Agents Needed
Found in: Talent ZA 2A C2 - 3 weeks ago
Cape Town, South Africa NCR Management Centre Full timeNCR Management Centre, an outbound Call Centre has an exciting opportunity for dynamic and energetic individuals to assume the responsibility as a Call Centre Agent - reporting to the Floor Manager. The successful candidates are required to have excellent verbal and written communication skills in English. A second and third language would be advantageous in...
-
Call Centre Agents Needed
Found in: Whatjobs ZA C2 - 1 week ago
Cape Town, South Africa NCR Management Centre Full timeNCR Management Centre, an outbound Call Centre has an exciting opportunity for dynamic and energetic individuals to assume the responsibility as a Call Centre Agent - reporting to the Floor Manager. The successful candidates are required to have excellent verbal and written communication skills in English. A second and third language would be advantageous...
-
Call Centre Manager
3 days ago
Cape Town, South Africa Recruitment Solutions Full timeAs the Customer Call Centre Manager - you will be responsible for the managing of the INBOUND and smaller outbound team of consultants. Oversee the day to day management, performance and ongoing development of teams. If you are a professional, high-performing individual with exceptional leadership and client service skills, then this might be a great...
-
Helpdesk Trainer
5 days ago
Cape Town, South Africa SR & Associates Full timeOur client is looking for a Helpdesk Trainer to join their fast-paced and dynamic team based in Cape Town. **Duties And Responsibilities** - Support management with company induction for new employees. - Coach and support all new contact centre staff. - Provide feedback and quality call monitoring sessions. - Make amendments to the training...
-
Customer Service Consultant
5 days ago
Cape Town, South Africa Call Centre Staffing Full timeCustomer Services Agents wanted to service global clients with a leading vehicle brand. At least 2 years call centre customer services experience in both voice and the digital space. Matric Clear Credit and Criminal records Ability to work shifts including weekends and public holidays a passion for cars **Salary**: From R9,000.00 per month Ability to...
-
Call Centre Agent
1 day ago
Cape Town, South Africa CallForce Direct Full timeOUTBOUND CALL CENTRE AGENTS NEEDED! **REQUIREMENTS**: - English language proficiency - Minimum 1-year outbound sales experience within an international centre is MANDATORY **SHIFTS**: MONDAY TO SATURDAY ROTATIONAL SHIFTS FROM 3PM TO 4AM PAID PER PRODUCTIVE HOUR SHIFT AND TRAVEL ALLOWANCE PROVIDED **CAPE TOWN CITY CENTRE** **WhatsApp your CV - 066 461...
-
Sales Consultant
5 days ago
Cape Town, South Africa Call Centre Staffing Full timeWestern Cape, CPT - Northern Suburbs - R7 000 (Uncapped Commission) Our client is looking for Sales Consultants for their Call Centre based **Somerset West.** To sell medical cover. **Responsibilities**: - Sales of health insurance packages. - Reach and exceed sales target. - Keep accurate records and ensure data integrity through updating relevant Lead...
-
Call Centre Agent
5 days ago
Cape Town, South Africa Merchants SA Full timeAre you wanting to become a call centre customer service agent Merchants SA is the the perfect place to be. We are expanding and looking for customer service agents to join our local contact centre based in Salt River. - Matric or equivalent - Excellent customer service skills - Excellent communication skills - 6 months + Call Centre Experience - Flexible to...
-
Call Centre Agent
1 day ago
Cape Town, South Africa Merchants SA Full timeAre you wanting to become a call centre customer service agent Merchants SA is the the perfect place to be. We are expanding and looking for customer service agents to join our international contact centre based in Salt River. - Matric or equivalent - Excellent customer service skills - Excellent communication skills - 6 months + Call Centre Experience -...
-
Call Centre Agents
Found in: Talent ZA C2 - 3 weeks ago
Cape Town, South Africa MindMatch Consulting Full timeCall Centre Agents for a upmarket UK clientPermanent position1+ year call centre experience (non-negotiable)BPO experience is advantageousNight shift only - 2pm - 6amMonday - SundayClear articulationExcellent written skillsNo credit or criminal record
-
Call Centre Agent
4 days ago
Cape Town, South Africa Curiska (Pty) Ltd Full timeTechnical services primary contact, answering incoming calls from customers who want support, responding to inquiries, managing complaints, troubleshooting customer service problems (Hardware and software support), login and closing calls, provide general services information. **Responsibilities**: - Supply First-Line support _ Hardware support - Manage...
-
Client Service Associate
5 days ago
Cape Town, South Africa Kinesis (Call centre staffing) Full time**Duties and responsibilities included** Answer incoming calls and make outbound calls. Returning calls when needed. Following up on requests. Liaising with relevant stakeholders to address queries/complaints. Update information on the system. **Requirements**: Grade 12 2 years Contact Centre experience. Credit and Criminal Clear. **Must be able to...
-
Client Service Associate
5 days ago
Cape Town, South Africa Kinesis (Call centre staffing) Full time**Duties and responsibilities included** Answer incoming calls and make outbound calls. Returning calls when needed. Following up on requests. Liaising with relevant stakeholders to address queries/complaints. Update information on the system. **Requirements**: Grade 12 2 years Contact Centre experience. Credit and Criminal Clear. **Must be able to...
-
Call Centre Agents
Found in: Whatjobs ZA C2 - 4 days ago
Cape Town, City of Cape Town, Western Cape, 8001, South Africa FreeRecruit Full timeMatric1 Year Call Centre experienceMust be able to work independently, Must be able to work under pressure, Must have a good working track record, Excellent problem solving skills, Excellent communication skills Duties:– Full Inbound Call Centre functions– Taking calls– Data Capturing– Client liaison– Confirming clients information on...
-
Sales Consultant
4 days ago
Cape Town, South Africa Call Centre Staffing Full timeWestern Cape, CPT - Southern Suburbs - R 12 000 Monthly Basic Plus Commission Sales consultant needed for one of the biggest insurance call centres in Cape Town. **Responsibilities**: Selling long-term Insurance Adherence to Quality and Compliance processes to minimize business risk. Meet set KPIs. Manage customer queries. Keep updated on trends in the...
-
Call Centre Sales Agents
Found in: beBee jobs ZA - 2 weeks ago
Cape Town, Western Cape, South Africa Jobking Full timeOutbound Call Centre Agents Required – Cape TownWe are a dynamic and fast-growing sales call centre. We sell the leading financial brands. We require outbound Call Centre agents to sell insurance products. This is a fantastic opportunity to join a young dynamic organisation. With high earning potential and great hours, this could be just the opportunity...
-
Call Centre Sales Agent with Experience
3 days ago
Cape Town, South Africa Job Tool Kit Full timeCall Centre Sales Agents / Business Development Representatives: We are looking for strong sales agents to do appointment setting for our company in Grassy Park 2 years cold calling or call centre sales Building rapport Objection handling Ability to hold a conversation over the phone Good English Language and Grammar UK Sales Experience **Salary**: R6...
-
Call Centre Consultants
Found in: Whatjobs ZA C2 - 6 days ago
Cape Town, City of Cape Town, Western Cape, 8001, South Africa FreeRecruit Full timeCall Centre Consultants. The ideal candidates for this positions are: school leavers/students/junior candiates. Your dudies will include but not be limited to: * Communicate telephonically with Customers * Assist Customers telephonically with queries Requirements: * Grade 12/Matriculants/School leavers/Junior Candidates/Students * Good Communication...
-
Call / Contact Centre Manager (Banking)
1 day ago
Cape Town, South Africa HR Innovation Full timeAs the Call Centre Manager for the Credit and Transactional Banking Department, your role is multifaceted and crucial for ensuring smooth operations and excellent customer service - Hiring, Training, and Motivating Team Members: Recruit, train, and prepare Call Centre team members to deliver excellent customer service. Provide ongoing coaching, support, and...