Call Centre Trainer

3 weeks ago


Cape Town, South Africa Switch Full time

currently have x4 Trainer roles in our Cape Town branch

The Trainers will be contact centre Trainers, hence must have contact centre experience and exposure.

Preferable Sales training, however, we will consider strong customer service as well.

Matric - Non negotiable

Working hours
- our contact centre only supports the US & UK markets; hence a shift can start anytime from 15.00pm - 20.00pm
- to finish 8 hours later.

Salary : Max offered R20 000 pm CTC (and this will include a R1000 Nightshift allowance)

The role Leaving a legacy starts on day one. We believe that we only get one chance to make a great first impression with our new employees and that every interaction is an opportunity to make the world around us better.

Our Trainers should always look the part, act the part, and treat their physical environment as a reflection of their legacy and ours.

We’ve created a program that gives our Trainees incredible access, exposure and the opportunity to succeed in a demanding environment. We need Trainers who will ask that their Trainees take advantage of every opportunity to learn, grow and stay uncomfortable.

Help give our future employees the tools to be more independent. Equip them so that they gain more control of their lives and have a strong foundation upon which to build lifelong habits for success within our company. Facilitate product, soft skills and systems training in a fast-paced contact centre environment so that we achieve both the company and our clients’ business and strategic objectives.

The detail
- Training preparation and facilitation - Update lesson plans, training material and versions to be used in facilitation of training in accordance with our curriculum, systems and/or product changes.
- Be an industry Thought Leader - Constantly look for ways to up-skill and familiarize yourself with business[1]related developments and enhancements in the industry. Constantly seek ways to improve the training experience and share your ideas with your colleagues.
- Coach and Develop our Trainees and new Employees - Provide additional support to the new agents during the first full month throughout our training phases and into full production. Identify development gaps of Trainees and new agents to assist their managers with helping our new employees achieve optimal performance. Provide ongoing feedback to the recruitment team to assist in the improvement of the calibre of future hires.
- Do you have your matric, as well as your Train the Trainer, and RE?
- Are you familiar with the insurance industry?
- While a coaching qualification is preferred, coaching experience is essential.
- Are you qualified as, or interested in becoming, an accredited assessor?
- Do you have a minimum of 2 years’ previous experience in insurance product, systems and/or soft skills training?
- Do you have training experience relevant to a contact centre and/or other high-volume environment?

Pay: R18 000,00 - R22 000,00 per month

**Education**:

- High School (matric) (required)

**Experience**:

- Call Centre: 2 years (required)



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