Call Centre Agent

2 weeks ago


Cape Town, South Africa Curiska (Pty) Ltd Full time

Technical services primary contact, answering incoming calls from customers who want support, responding to inquiries, managing complaints, troubleshooting customer service problems (Hardware and software support), login and closing calls, provide general services information.

**Responsibilities**:

- Supply First-Line support _ Hardware support
- Manage and resolve customer complaints.
- Logging and closing calls on call desk system
- Continuously update calls logged on call desk system during call life cycle
- Continuously update calls logged with the customer during call life cycle
- Identify and escalate issues to supervisors
- Provide product and service information to customers
- Identify, and resolve customer complaints
- Manage large amounts of inbound and outbound calls in a timely manner
- Recognize, document, and alert the management team of trends in customer calls
- Complete call logs and applicable reports
- Other duties as assigned

**Requirements**:

- Matric with mathematics is essential and relevant Call Centre certification
- A minimum of one to three (1-3) years’ experience in a Call Centre environment
- Previous experience in a customer support role
- Knowledge of customer service practices and principles
- Excellent data entry and typing skills
- Strong phone and verbal communication skills along with active listening
- Customer focus and adaptability to different personality types
- Own transport and valid driver’s license


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