Student Support Administrator

2 weeks ago

Midrand, South Africa Academic Institute of Excellence Full time

The institute has a job opening for a **Student Support Administrator **within our Student Support team. This position plays a pivotal role in providing assistance, guidance and allocation related activities throughout the enrolment of new and existing students.

**Position Duties & Responsibilities**

Student Registration and Enquiries:

- Intake preparation and management of the master intake plan
- Process all new registration and re-registration information on the relevant portal.
- Manage the distribution of E-books licences via the identified platform for students and lecturers
- Maintenance of the student portal data during and after intakes
- Communication amongst relevant departments is timely, clear and consistent (Sales, Marketing and Student Support Department).
- Liaise on all tickets, live chats to the relevant Sales/Student Support Department.
- Assist with the distribution of study kits when necessary

Inventory Management:

- Work with the finance department to maintain an accurate inventory of Licence Stock for educational resources.

Compliance and Documentation:

- Ensure adherence to organizational procurement policies, procedures, and guidelines.
- Maintain accurate and up-to-date procurement records and documentation.

Continuous Improvement:

- Continuously evaluate the effectiveness and efficiency of the procurement process and implement improvements as needed.
- Stay updated on industry trends and best practices in the procurement of study material.

**Application Requirements**:

- Relevant qualification in Business Administration, or a related field.
- Excellent interpersonal and communication skills.
- Empathetic and patient demeanour with strong customer service orientation.
- Detail-oriented with the ability to manage and organize student records.
- Strong problem-solving and analytical abilities.
- Ability to work collaboratively in a team environment.

The following attributes are linked to the Code of Conduct for general staff. These points indicate the kind of behaviour that is expected:

- Cross-functional awareness / organisational understanding.
- Customer service orientation.
- Conceptual thinking.
- Ability to decide on a comprehensive sound course of action, and commit to a definite course of action.
- Team leadership in respect of utilising expertise of manager / supporting staff members.
- People Centricity - Respectful and helpful nature when dealing with clients, peers and colleagues.
- Urgency - The position requires decisiveness, quick response and fast action.
- Self-Control - The ability to govern one’s emotions and reactions is a key part of customer service
- Maintain high ethical standards personally and professionally.

**Salary**: R144,000.00 - R216,000.00 per year

**Education**:

- Bachelors (preferred)

**Experience**:

- Business Administration: 3 years (preferred)

Application Deadline: 2024/01/31

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