Senior Account Manager

3 weeks ago

Johannesburg, South Africa The Metamorphosis Company Full time

**SENIOR ACCOUNT MANAGER (SAM)**

The Senior Account Manager (SAM) will facilitate growth in the contribution to Revenue and Gross Profit of the Company by chiefly developing new business and then managing customer engagements at all levels within the customer business landscape.

SAM will have enough knowledge of the market conditions from a macro and micro perspective to make informed decisions and provide direction to customers specific to their requirements.

As a SAM understanding the Industry Verticals and the strategies needed to be effective and offer Industry Specific solutions.

The SAM will assist in identifying solutions that need to be offered as part of collaboration with internal Company pre-sales-, product-, services
- support staff with engaging, open communication and teamwork.

Engaging customers in unison with Companys strategies and passion for service excellence and professionalism.

SAM engages at customer C-Levels and offers solution and services with a thorough and comprehensive understanding of their organization which supports the continued provision of essential solutions and services in a timely, efficient and effective manner.

SAM need to have the ability and is capable of prospecting large enterprises at an executive level and to efficiently and effectively manage multiple customer accounts.

Exciting the customer and delivering an exceptional experience is part and parcel of the SAM and what the SAM must provide.

Act as the customer lead to the extended solution and / or service delivery team.

The above objectives and ability to manage stakeholders and outcomes will be essential to succeed.

**ROLE REQUIREMENT**

Organization Strategy

Alignment with key strategic initiatives as determined by the Board from time to time.

Functional Responsibility

Keeping abreast of technological changes and how it influences the engagement with the various customer market verticals.

Impact on Organization

Complete understanding of Companys annual Revenue and Gross Profit budget deliverables and how each individual AMs success is imperative to delivering on target and on budget.

Leadership

Taking the lead and driving successful customer engagements coupled with engagement from the various support teams and back-office processes.

**Key Accountabilities**

Deliver on targeted Revenue and Gross Profit values

Develop on a continuous basis a pipeline of prospects that will feed into the overall pipeline value of the business and meticulously update and progress pipeline opportunities to purchase orders.

Thorough understanding of the market and market verticals and their associated technological and business requirements.

Knowing, understanding and mapping Companys focused solutions to customer requirements.

Accurate reporting of activities by populating Companys CRM system on a daily basis with relevant customer data and interaction.

A**dditional Information**:
Being a Senior Account Manager is a high-profile professional person that is self-motivated and thrives on the challenges faced with customer engagement, self-improvement, fast paced and pressured environments. A person with a will and a passion for success in a sales role.

**JOB SPECIFIC REQUIREMENTS**

The Senior Account Manager will take end to end ownership to manage customers in the most efficient way to generate sales and profits that will meet aggressive sales and growth targets.

Responsible for prospecting and acquiring new customers; researching business opportunities; setting up meetings / workshops and attending conferences.

Maintain an excellent customer-oriented approach, being Companys brand ambassador, always acting professionally, ethically and driving high-performance behaviors as aligned to Companys values & culture.

Understand allocated customers vision, strategy and priority needs, and sell aligned and relevant solutions to meet customer needs that also deliver business value to customers.

Maintain in-depth knowledge of Companys solutions and make recommendations to customers based on their individual needs. Work with product & solution managers and product BU heads to ensure enablement of all products, services and solutions.

Develop their own sales capabilities, complete sales certifications for key vendor / partners and upskill themselves continuously with relevant sales, product and solutions knowledge / certifications and industry / competitor knowledge, market conditions and innovation

Build and maintain strong relationships with the customer and internal cross-functional teams, always take ownership to resolve customer queries and work well with internal teams to promptly and efficiently resolve queries or problems. Effectively do sales planning, account planning, drive key tasks and performance targets, daily & weekly update of CRM and Sales systems, weekly sales forecasting, monthly & YTD Sales Reporting. A successful Senior Account Manager is a self-motivated individual who can perform at o

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