Data Center Operation Manager

2 weeks ago

Johannesburg, South Africa NTT Full time

NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.

In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of the world’s most significant technological, business and societal challenges.

With people at the heart of our success, NTT is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters.

**Want to be a part of our team?**

Manages the planning, hardware installation and configuration, optimization, operations, and ongoing maintenance of the computer/data center. Oversees systems performance, the monitoring of equipment, and the management of vendor relationships.

Responsible for capacity planning and continual assessments for process improvement to ensure that processes are well-documented, sustainable and scalable. Monitors ongoing practices to ensure consistency with policies, compliance regulations, and control requirements.

Selects, develops and evaluates personnel to ensure the efficient operation of the function.

**Working at NTT**

Data Centre Operations Management provides operational input and requirements to the development of new Data Centre facilities within the region and establishes new operational capabilities as new sites and infrastructure are built.

The incumbent within this role collaborates with colleagues in Operations and the wider business to implement change and strategic projects and takes an active leadership role by directing and managing regional resources during complex incidents and drives communication with clients and suppliers through resolution, including any subsequent root cause analysis.

**In this position you will be required to**:

- Lead and manage the team of DC Operations, DC Technicians, and Security team within the Main region.
- Maintain good working relationships with other Managers and senior-level stakeholders at Dimension Data
- Takes all necessary measures to ensure that the customer SLA’s are met at all times. The goal is 100% service availability and zero downtime for all DC buildings in the region.
- Provide mentoring and leadership to the staff within the region by fostering a culture of passion and commitment for reliability and customer service.
- Manage all administrative and personnel affairs within the region by supporting recruitment, training, and staff engagement activities supported by an office manager resource.
- Enable the region to achieve its objectives and facilitate collaboration with other regions and departments across the business.
- Work with other areas of the business to ensure that a proactive culture towards safety and engineering best practices is promoted within the region.
- Identify and drive improvements to sites operational capability, working practices, productivity, and quality.
- Ensure compliance against operational processes such as Standard Operating Procedures (SOPs), Emergency Operating Procedures (EOPs), and safety systems.
- Support the business’s commitment to quality and other related certifications by ensuring continual improvement against standards.
- Maintain relationships with key customers, authorities, and vendors within the region.
- Ensure the highest levels of satisfaction, including by attending periodic business review meetings.
- Support any regulatory or industry certification by facilitating reporting and auditing within your region.
- Manage a substantial budget by working closely with Senior Management.
- Undertake regular business planning reviews and support the business planning process for future expansions and new business.
- Provide operational input and requirements to the development of all facilities within the region and establish new operational capabilities as new sites and infrastructure are built.
- Collaborate with your colleagues in Operations and the wider business to implement change and strategic projects.
- Take an active leadership role and live the company values by supporting and facilitating and guiding subordinate teams through changing environments.
- Direct and manage site resources during complex incidents and drive communication with customers and suppliers through to resolution, including supporting any subsequent root cause analysis.

**General knowledge, skills, and attributes**:

- Strategic thinking individual with the structured and target-oriented approach.
- Demonstrated skills in leadership, technical management, and collaboration.
- Outstanding relationship-builder and communicator, both internally and externally.
- Ability to work in multinational, interdisciplinary, and culturally diverse teams.
- Passion for start-up and ramp-up environments.
- A passion for listening to stakeholders and customer

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