Data Center Operations

2 weeks ago

Johannesburg, South Africa NTT Ltd. Full time

NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.

In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of the world’s most significant technological, business and societal challenges.

With people at the heart of our success, NTT is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters.

**Want to be a part of our team?**

Applies professional-level technical skill and judgment to provide non-routine technical support for computer/data center operations. Installs, configures and troubleshoots server and non-desktop computer hardware, software, systems and other resources in a data center or other centralized computer network setting. Maintains access control, data integrity and file system security for the computer/data center environment. Monitors, tracks and records system performance and utilization metrics. Communicates highly technical information to both technical and nontechnical personnel. Recommends process, hardware and software solutions, including new acquisitions and upgrades, to improve computer/data center efficiency. May participate in development of information technology and infrastructure projects.

**Working at NTT**

**Requirements**:
Data Centre Operations (DCO) person: Data Centre - manages the operational day to day tasks onsite and assists the Site Manager/ Senior Operations manager in operational tasks such as budgeting, estimating, planning and objective setting to support installations and assurance.

Data Centre Operations (DCO) person: Data Centre manages implementation of processes and procedures, tools and techniques for monitoring and managing the performance of automated systems and services.

Data Centre Operations (DCO) person: Data Centre works closely with the Data Centre teams and manages all aspects of service delivery into the various service delivery contracts and ensures continued focus on the execution of agreed services plans and initiatives.

Data Centre Operations (DCO) person: Data Centre facilitates and assists the Site manager in order to manage and monitor the implementation of operational activities and process in order to deliver on approved operational plans and to continuously enhance service delivery

**Plan and manage implementation of processes and procedures in the Data Centre**
- Plans approach and implementation of Shared Operations strategies to support the Data Centre
- Assists with Managing the budget and other financial goals, directing short-term and long-range planning
- Incorporate input from business strategies for products and services into operating models relating to the Data Centre.
- Communicate and cascade the technology focus areas operational objectives to senior managers and department heads
- Put plans in place to achieve performance goals, allocate resources and assess / update / improve the processes and policies of the Data Centre.
- Identify potential risks and recommend mitigation strategies in technology focus area as aligned to overall shared operations approaches
- Involved in the Planning and execution of maintenance rotations and Vendor management with relation to uptime of the DC
- Assists the Site Manager or in cases directly Manages Health and Safety protocols within the DC and is responsible to make sure all Vendor Safety files are up to date

**Operational Optimisation**
- Implement operational processes and improvements related to the processes for each section in the Data Centre.
- Enforce and monitor operating policies to support overall business and company policies and objectives in technology focus area
- Ensure compliance with operating policies and procedures to support the operations work flow and deals with non-compliance in Data Centre.
- Monitor critical service and efficiency points to support and enhance technology focus area capabilities
- Measure effectiveness and efficiency of operational processes both internally and externally and finds ways to improve processes in the Data Centre.
- Monitor that operational activities comply with organisational requirements for quality management, legal stipulations and general duty of care
- Recommends changes to the operating model as the business grows and develops
- Utilises automated systems to ensure they support current business practices and enhance service delivery.
- Plans and carries out Operational checks to optimize facilities functionalities not limited but including DCIM, Security systems and systems monitoring

**Operations Management and Technology Leadership**
- Research new technologies, trends and advancements in the market to enhance operational capabilities
- Provide input into and manage

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