Business Support Specialist Ot Sustainability

4 days ago


Rosebank, South Africa Tych Business Solutions Full time

**Job ID**: 87155**Date Posted**: Posted 23 hours ago**Location**: Rosebank**Job Title**: BUSINESS SUPPORT SPECIALIST OT SUSTAINABILITY (6 MONTHS) FTC - ROSEBANK - GAUTENG

Specific - Accountabilities & Authorities of the role
- Collaborate with different stakeholders at the various operations to have a good understanding of the operational technologies for sustainability and capital projects.
- Engage with the manager, Business Process Custodian (BPC), and Regional Process Owners (RPOs) on continuous business improvement opportunities.
- Focus is on Continuous improvement rather than day-to-day incidents.
- Analyse business requirements, interpret and capture them in a business requirements document (BRD)
- Assist in the functional preparation of Business Process Procedures and Documents, Test Scenarios, End-user documentation, and User manuals.
- Effective management of Incidents/Requests/Changes/Problems and Config requirements.
- Identify gaps in current global/ local business processes and ensure optimization.
- Participate in regional governance structures.
- Review quality assurance activities for the functional area. i.e., regression testing, testing of change requests, and bug fixes.
- Work with the Global Access and GRC team to ensure process optimization, regional “fit” and compliance with statutory requirements, legislative regulations, policies, work standards and governance requirements.

Generic - Accountabilities & Authorities of the role:
KPI
- Compliance to all processes for all incidents, requests and changes (e.g.Manage Requirements, Critical Incident process etc.)
- Effective Service Level Management
- Ensure all global and regional vendors deliver against all agreed SLA’s.
- Ensure compliance to all IM and AGA policies and report on all matters pertaining to non-compliance.
- Ensure compliance to SOX, King IV and all other relevant governance requirements.
- Ensure full compliance to IM PMO processes (e.g. gate reviews etc.)
- Maintain good inter-departmental relationships.
- Participate in Monthly Incident, Request, Problem, Change and Project Review Meetings.
- Staff development via formal training where required.
- Strategic roadmap agreed with requested and initiatives delivered against expectation.
- Timeous completion of ad hoc requests.
- Timeously update, maintain, and action all items on SysAid.

**Requirements**:

- Relevant Technical/IT Degree or Diploma.
- At least 5 years’ experience in ESH and ESG processes or similar role.
- In-depth understanding of the Sustainability landscape.
- Experience in change management, system integration and solution design-Global experience.
- Appreciation of technology accountable for knowledge of requisite processes for area of accountability.



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