IT Support Technician

We are looking to recruit a Technical Support Technician to work within our globally distributed IT team, to provide IT technical support from the Rosebank office to all our users across the global business.

**Job Description &** **Essential Skills**:
Excellent interpersonal and PC support skills, User & Server Administration, Active Directory & Azure AD, MS Windows 10 Enterprise, MS 365 including Exchange online, Office, Endpoint manager, etc.
SOX control responsibilities may be part of this role, which are to be adhered to where applicable.
Principal Duties, Responsibilities & Accountabilities:
**Responsibilities will include**:

- Provide day to day IT support to all our people, including call logging, troubleshooting, IT admin tasks such as new user setup, password resets, and PC builds
- Support of the IT environment, including servers, systems, networks, and other devices
- To assist on various projects and upgrades to meet Turner & Townsend’s goals
- Assist in office moves and changes with respect to the installation and changes to the IT and Voice infrastructures and all associated peripherals
- Monitor daily backups, manage asset database, and control software register
- Build positive working relationships with the business

Duties will vary and be revised due to the nature of the IT Support environment (the above is a guide and not a comprehensive list of responsibilities)

**Technical Experience**:

- All round IT support specialist with at least three years’ experience of hands-on, remote and telephone support
- Experience of user administration, Active Directory, Microsoft Exchange 365, and Outlook in a corporate environment
- Hands-on experience of LAN, WAN and VPN, troubleshooting and support
- Proven track record of working in a support environment supporting multiple users across multiple locations
- Supporting and troubleshooting Office 365 products (MS Teams, One Drive, SharePoint etc.), Anti-virus (MS Defender), Veritas BackupExec, etc.
- Deploying image / software through Intune/SCCM
- Experience of ITIL based call management system, e.g., FirstService
- Basic understanding of managing hardware and software assets and control software register

**Qualifications **& **Requirements**
- Degree / equivalent in computer science or related field.
- Must have 4 - 5 years experience in network and systems maintenance
- A+, Linux+, or Cisco Certified Network Associate accreditation advantageous.
- Excellent written and verbal communication skills.
- Good interpersonal skills.
- Proficient in database programming and software installation.
- Attention to detail.
- Good problem-solving skills.

**Core Behavioral Skills**:

- Confident individual with good interpersonal skills, able to deal with people at all levels and communicate to users in a clear, non-technical language.
- Analytically minded, able to break down and understand information.
- Must be comfortable with working in a fast-moving, dynamic environment.
- Strongly customer-focused, used to providing support to demanding users.
- Good organizational skills, used to managing and prioritizing own workload.
- Ability to report on progress, timescales, outstanding and completed activities.

**Salary**: From R21,400.00 per month

Ability to commute/relocate:

- Rosebank, Gauteng: Reliably commute or willing to relocate with an employer-provided relocation package (required)

**Education**:

- High School (matric) (required)

Shift availability:

- Overnight Shift (required)

Willingness to travel:

- 75% (required)

Application Deadline: 2023/06/15