Instructional Staff Liaison

1 day ago

Cape Town, South Africa 2U Full time

**What We're Looking For**:
The Instructional Staff Liaison supports instructors who are contracted or employed by 2U on behalf of our degree partner institutions. This person works closely with the Manager, Instructional Staff to ensure that instructors are fully prepared and empowered to create transformative student learning experiences. They track and monitor instructor deliverables, collect and document instructor availability, and conduct regular outreach to instructors. To thrive in this role, they will require strong communication and analytical skills as well as the ability to create scalable processes and organizational systems.

**Responsibilities Include, But Are Not Limited To**:

- Instructor Deliverable Tracking
- Track and document deliverables for instructional staff, including contractors and/or part-time employees.
- Use efficient organizational systems to track instructors' progress, measure outcomes, and escalate any concerns with potentially not meeting contractual obligations and deadlines.
- Employ tailored outreach strategies to remind instructors about deliverable deadlines and provide step-by-step directions where needed.
- Section Allocation
- Conduct outreach to instructors to collect schedule availability, following up as needed to ensure all details are documented appropriately.
- Utilize efficient tools and systems to track instructor availability and assist in scheduling instructors for live classes and exam review sessions.
- Monitor the number of sections taught by each instructor and communicate with cross-functional stakeholders to inform the contracting process.
- Efficient Operations & Process Improvement
- Effectively and consistently leverage systems, tools, and methods to optimize day-to-day activities and increase efficiency and effectiveness.
- Create and manage spreadsheets, forms, and other tools for efficient tracking of instructor deliverables.
- Provision instructor accounts and ensure access to all necessary systems and platforms.
- Implement process improvements to increase operational efficiency.
- Document all policies, procedures, and protocols.

**Things That Should Be In Your Background**:

- Bachelor degree required
- At least 5+ years of work experience
- Strong organizational skills, including experience managing Excel and/or Google spreadsheets
- Proven ability to communicate effectively with a wide range of constituents in a number of different settings
- Excellent time management and attention to detail
- Ability to make timely decisions and demonstrate good judgment
- Self-starter who can take ownership of initiatives to deliver high quality results.
- Willingness to adjust work hours to accommodate university partner time zones and needs.

**About **2U** **Inc**. (NASDAQ: TWOU)**

2U is comprised of 3 lines of business: Graduate Degree Programs, Short Course, and Boot Camps. Going beyond traditional learning management systems, we use tech, people, and data to help top universities and enterprise organizations transform in the digital era—and eliminate the back row in higher ed. We support lifelong learning which means thinking beyond a single degree. It means finding ways for students to gain the skills they need to change careers, evolve their expertise, and meet the challenges of the changing world head-on. We help our partners fill those needs—developing new digital education technologies and offerings capable of supporting students at different points in their lives. Whether they need a simple refresher, to learn something new, or to change their career trajectories completely, our partners are there to help them succeed. Together with our partners, 2U has positively transformed the lives of more than 275,000 students and lifelong learners.

**2U** Diversity and Inclusion Statement**

2U is an Equal Opportunity Employer that is committed to diversity and inclusion. Applicants from the previously disadvantaged groups and people with disabilities will be given preference.

**Why It's **Great** to Work at **2U**

2U Cape Town offers a high-energy work environment that's both challenging and fun. We work hard, but our offices are casual and social places. We wear jeans to work and fuel brainstorming sessions with coffee from our in-house barista. We have other in-house perks like subsidised healthy meals, a gym with free yoga sessions and social events all year round. We celebrate special milestones like birthdays and workaversaries, truly showing that #RelationshipsMatter.

**Benefits**

2U Cape Town offers a comprehensive benefits package:

- 2 complimentary Getsmarter short courses per year
- Subsidised medical aid with Discovery
- 4% 2U contribution towards Discovery Life Pension Fund and Group Risk Benefit
- Employee Assistance Program (EAP)
- Generous leave policy including time off to volunteer for non-profit organizations

Note: The above statements are intended to describe the general nature and level of work performed by individu

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