Trainer

3 months ago

Gauteng, South Africa Smollan Full time

Key Responsibilities and Deliverables: Facilitation of training sessions
- Deliver practical modular training on PC’s and Print
- Writing and marking of tests
- Plan open sessions at regional Service Provider premises
- Consolidate and record all events on events calendar in the office
- Manage training diaries in accordance to Training Specialist in region
- Attend training with the senior trainer to acquire knowledge on PC, Print and AMD
- Attend weekly HP meetings where possible to get knowledge of what is taking place infield
- Attend meetings with HP and AMD trainers where necessary
- Attend conference calls where necessary to gain national insight on responsibilities
Effective implementation of the training
- Assess client requirements
- Assess user level
- Develop a training plan in order to close skills gap to include geographical area considerations, associated delivery resource etc.
- Delivering HP Products/ AMD training on time (Minimum Trainings in a month.)
- Conduct FSP training in the relevant Hub
- Arrange training logistics (equipment, venues, resources etc.)
Group trainings in all regions **Effective delivery of training**
- Identify geographical areas associated to training needs
- Conduct train-the-trainer workshops with field managers
- Train end users - a percentage if it is refresher training but training all end users if it is a new programme
- Oversee and monitor the overall training delivery process **Evaluation and measurement of effectiveness of training**
- Practically assess users in field
- Conduct written tests to assess learning
- Assess improvements in quality of staff
- Analysis of training results to assess effectiveness of training
- Analysis of training attendance within various channels
- Consolidate weekly training and report on training delivered **Effective Self-Management**
- Follow through to ensure that personal quality and productivity standards are consistently and accurately maintained
- Plan and prioritize, demonstrating abilities to manage competing demands
- Demonstrate abilities to manage change
- Demonstrate flexibility in balancing achievement of own objectives with abilities to understand and respond to organizational needs
**Minimum Qualifications**:
Relevant Diploma at NQF level 5 Minimum Experience: 2-3 years’ field marketing experience Knowledge, Skills & Abilities: Communication Skills (verbal & written) Time Management Skills Planning and Organizing Skills Customer/Client Service Skills **Key Competencies**: Organizational commitment Teamwork & collaboration Relationship building Agility Performance & results driven Continuous growth & improvement Resilience & stress management Service excellence Analysis & problem solving Planning & prioritization Quality & detail excellence Communication

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