Outbound Call Center Agent

7 months ago

Cape Town, South Africa MCI Jobs Full time

POSITION OVERVIEW:
**Job Title**:Outbound Call Center Agent (Political Campaign)

**Job Type**: Full-time, Permanent

**Location**: Onsite, Cape Town (US hours)

**About Us**:
MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.

**Position Overview**:
We are seeking a motivated and enthusiastic Outbound Call Center Agent to join our team, focusing on political campaigning. As an integral part of our team, you will play a crucial role in reaching out to voters and constituents to gather information and support for political causes.

POSITION RESPONSIBILITIES:
**Key Responsibilities**:

- Conduct outbound calls to voters and constituents to gather data and opinions on political issues.
- Engage in persuasive conversations to encourage voter registration and participation in elections.
- Collect and accurately record data obtained from each call into the campaign database.
- Maintain a professional and courteous demeanor during all interactions with the public.
- Adhere to scripts and guidelines provided for each campaign while also engaging in authentic conversations.
- Meet daily and weekly call quotas to ensure campaign goals are met.
- Collaborate with team members and campaign managers to strategize outreach efforts and improve performance.
- Stay informed about current political events, issues, and campaign developments.
- Provide feedback and insights to campaign management regarding call outcomes and voter responses.

CANDIDATE QUALIFICATIONS:
**WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?**
- Grade 12 Or equivalent.
- Previous experience in outbound call center roles or political campaigning is preferred.
- Excellent communication skills, both verbal and written.
- Strong interpersonal skills and the ability to engage effectively with diverse individuals.
- Ability to work independently and as part of a team in a fast-paced environment.
- Basic computer skills and proficiency in using call center software or CRM systems.
- Knowledge of political processes, campaigns, and election procedures is advantageous.
- Flexibility to work evenings and weekends, especially during peak campaign periods.
- Commitment to maintaining neutrality and professionalism while representing the campaign.

COMPENSATION DETAILS:
**WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?**

We offer competitive compensation packages, professional development opportunities, and a collaborative work environment that values diversity and inclusion.

PHYSICAL REQUIREMENTS:
This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

CONDITIONS OF EMPLOYMENT:

- Must be authorized to work in the country where the job is based.
- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
- Must be willing to submit to drug screening. Job offers are contingent on drug screening results.

REASONABLE ACCOMMODATION:
It is the policy of MCI and affiliates to provide reasonable accommodation when requested by a qualified applicant or employee with a disability unless such accommodation would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodation is needed, of Human Resources.

EQUAL OPPORTUNITY EMPLOYER:
At MCI and its subsidiaries, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, one where employees are treated with dignity and respect. All employees share in the responsibility for fulfilling MCI's commitment to a diverse and equal opportunity work environment.

MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, it is the policy of MCI to provide reasonable accommodation to qualified employees who have protected disabilities to the

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