HR Service Associate

3 weeks ago


Woodmead, South Africa SAP Full time

**We help the world run better**

**Meet your team**

Local HR Services provides HR services to SAP Employees in case unique country knowledge is required. We deliver consistent, standardized and scalable HR services to our employees. We are combining labor knowledge and have a deep process understanding, while we are supporting an efficient and compliant HR service delivery to our employees and partners. We respond to mission critical People matters and cases - have a consultative mindset and truly care about our people. We are biased towards execution but also partner in global or regional projects and continuous improvement initiatives across all HR.

We seek to hire a colleague to support the Africa Market unit. You, as our new Local HR Service Associate Consultant are responsible to provide and resolve queries, consult employees and carries-out operational HR administrative tasks across the whole employee life cycle (from onboarding, contractual changes, benefit administration to the termination process). In addition, the Consultant will need to closely team up with the HR Director and our team, collaborate when necessary with our stakeholders i.e. Payroll, Total Rewards, Data Management and colleagues from other supporting functions as well as with the local business units.

**What you'll do**
- Becoming a true and local people steward for our ultimate and only customer - our employees in Africa.
- Building relationships with our stakeholders and other key HR Specialists in EMEA to facilitate the delivery of Services.
- Be second level support for all kind of HR inquiries coming from employees in accordance with our Service Level Agreements
- Ensure smooth HR Operations and Service delivery in Africa
- Drive and ensure quality and compliance for the respective operational HR areas & tasks assigned
- Onboarding of new hires and related administration
- Administration of contractual changes
- Support Benefits administration
- Promotion of the distributed HR Operational Model and support of local HR communication activities
- HR Portal pages maintenance and input to the HR knowledge base

**What you bring**
- Business/HR Degree
- 2-3 years of work experience in an HR role (e.g. HR Specialist or Generalist), good understanding of HR processes
- Fluency in written and spoken English
- Strong customer service attitude
- Experienced to work with confidential and sensitive information
- High level of accuracy with a high attention to details, quality driven, analytical, and problem-solving skills
- Able to accept and embrace continuous changes and improvement
- Able to plan, work, drive and own initiatives and independently execute them without supervision in a highly virtual setup
- Ability to work in a truly international team where team members are based in different locations and belong to different cultures
- Professional communication skills; both written and verbal
- Excellent MS Office skills (Excel, Word, Outlook, PowerPoint)

Desirable:

- Knowledge of employment/ local labor law/legislation
- SAP HR system knowledge
- Experience working in a multinational context, virtual team and company in the IT sector
- Work experience in an HR Shared Service environment

**We build breakthroughs together**

**We win with inclusion**

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

**EOE AA M/F/Vet/Disability**:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Requisition ID: 372682 | Work Area: Administration | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Limited Full Time | Additional Locations: #LI-Hybrid.



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